Emily Sexton
Brownsburg,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Server
Red Lobster
Avon , IN
08.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Surgery Scheduling Coordinator
IU Health Dermatology
Indianapolis , IN
01.2017 - 12.2019
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
Service Manager
Red Lobster W. 38th St.
Indianapolis, IN
01.2016 - 01.2017
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Service Manager
Red Lobster
Columbus, IN
01.2014 - 06.2015
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created employee work schedules to keep shifts properly staffed.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Bartender
Red Lobster W. 38th St.
Indianapolis, IN
01.2012 - 01.2014
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
High School Diploma -
Lely High School
Naples, FL05.2008
Associate of Science -
Ivy Tech School of Nursing
Terre Haute, INSkills
- Staff Management
- Customer Engagement
- Schedule Coordination
- Full Service Restaurant Background
- Organization and Prioritization
References
References available upon request.
Timeline
Server
Red Lobster
08.2022 - Current
Surgery Scheduling Coordinator
IU Health Dermatology
01.2017 - 12.2019
Service Manager
Red Lobster W. 38th St.
01.2016 - 01.2017
Service Manager
Red Lobster
01.2014 - 06.2015
Bartender
Red Lobster W. 38th St.
01.2012 - 01.2014
High School Diploma -
Lely High School
Associate of Science -
Ivy Tech School of Nursing
Similar Profiles
Angelina RossovichAngelina Rossovich
Server at Red LobsterServer at Red Lobster
Demitri BrownDemitri Brown
Server at Red LobsterServer at Red Lobster
Diana VillegasDiana Villegas
Lead Bartender at Red LobsterLead Bartender at Red Lobster
Jose E. RiosJose E. Rios
Operating Manager at Red LobsterOperating Manager at Red Lobster
Shelley HimesShelley Himes
Staff Accountant at State BankStaff Accountant at State Bank