Summary
Overview
Work History
Education
Skills
Timeline
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Emily Seymour

Knoxville,TN

Summary

Dynamic leader with proven expertise in customer service and team leadership, honed at Dutch Bros and other notable establishments. Excelled in staff training, driving business growth, and fostering a positive work environment. Skilled in decision-making and problem-solving, significantly enhancing operational efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dutch Bros
07.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Animal Caretaker

Humane Society
06.2022 - 12.2022

  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Improved shelter cleanliness with thorough daily cleaning and maintenance routines.

Restaurant Hostess

Souk Mediterranean
03.2023 - 06.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Education

Perrysburg High School
Perrysburg, OH
05.2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff training and development
  • Goal setting

Timeline

Assistant Manager

Dutch Bros
07.2023 - Current

Restaurant Hostess

Souk Mediterranean
03.2023 - 06.2023

Animal Caretaker

Humane Society
06.2022 - 12.2022

Perrysburg High School

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Emily Seymour