Emily Shaw
Sauce on the Side
SAINTLOUIS,MO
6
years of professional experience
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager
3 Years 6 Months- Supervised daily shift operations to maintain smooth front-of-house and back-of-house service.
- Trained new team members on POS procedures, menu knowledge, and service standards.
- Monitored food safety, sanitation, and cleanliness standards throughout service areas.
- Resolved guest concerns quickly to protect satisfaction and repeat business.
- Enforced opening and closing procedures to ensure consistent operational readiness.
- Supported team performance by coaching staff and reinforcing accountability during shifts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Kitchen Hand
2 Years 7 Months- Prepped ingredients for smoothie production following food safety and sanitation standards.
- Cleaned kitchen surfaces, equipment, and prep areas to maintain organized workspace.
- Restocked supplies, utensils, and ingredients to support continuous store operations.
- Monitored freshness and rotated inventory to reduce waste and ensure quality.
- Washed dishes and smallwares efficiently to keep service areas fully supplied.
- Assisted team members with prep tasks during busy periods and peak order flow.
- Followed health, hygiene, and safety procedures for food handling and cleanup.
- Maintained orderly storage areas and disposed of waste according to store procedures.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Supervised shift operations, delegated tasks, and maintained service standards across team members.
- Coordinated opening and closing procedures, ensuring readiness and secure end-of-shift handoff.
- Trained new associates on workflows, safety expectations, and customer service procedures.
- Addressed customer concerns promptly, escalating complex issues to protect satisfaction and service flow.
Education
Bachelor of Science - Forensic Science
Associate of Arts - General Studies
Skills
Customer service
Staff training and development
Team leadership
Team oversight
Team motivation
Workload management
Resource allocation
Decision-making
Problem-solving
Strategic thinking
Excel
Organizational skills
Verbal and written communication
Team collaboration
Adaptability and flexibility
Customer relations
Timeline
Assistant Manager
Sauce on the Side
05.2023 - CurrentRead More
Kitchen Hand
Smoothie King
10.2020 - 05.2023Read More
Maryville University of Saint Louis
Bachelor of Science from Forensic Science
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St. Louis Community College
Associate of Arts from General Studies
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