Emily Simons
Tallahassee,United States
Summary
Offering strong interpersonal and organizational skills, ready to learn and thrive in dynamic environment. Brings solid understanding of psychological principles and adept at data analysis and project management. Ready to use and develop problem-solving and analytical skills in a Graduate Student role.
Overview
5
5
years of professional experience
Work History
Special Service Desk Associate
Home Depot
07.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service desk inquiries.
- Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
- Collaborated with cross-functional teams to ensure timely and accurate support for customers.
- Conducted thorough evaluations of customer issues, developing tailored solutions to meet their specific needs.
Resident Assistant
Florida State University
08.2021 - 05.2023
- Oversaw students to detect and report unusual behavior
- Developed and coordinated educational programs for residents
- Counseled students in problem-solving and managing social, financial and academic challenges
- Collaborated with counselors to develop counseling programs that address needs of individual students
- Trained and supervised residence hall staff and evaluated performance
- Performed data entry and other clerical work as required for project completion
Directed Independent Study
Florida State University
08.2021 - 05.2023
- Provided assistance in the design of survey instruments such as questionnaires
- Administered standardized tests to research subjects, and interview them collected research data
Online Grocery Associate
Kroger
04.2020 - 08.2020
- Communicated with online customers to address questions and complaints about products, policies, and shipping methods
- Cancelled orders based on customer requests and inventory and delivery problems
Education
B.S. - Psychology and Classical Civilizations
Florida State University
Tallahassee, FL05.2023
Skills
- Counseling
- Project Management
- Leadership
- Needs Assessment
- Data Confidentiality
- Interpersonal Skills
- Strong work ethic
- Empathy and patience
References
Shantae McDonald, Past Employer, 08/01/22, 05/31/23, sm22cm@fsu.edu
Awardshonorsextracurricularactivities
- Magna Cum Laude
- Seminole Scholar
- Dean's List
- President's List
- Residential Conduct Board
- Caregiver to Elderly, Disabled Mother
Languages
Spanish
Limited Working
Timeline
Special Service Desk Associate
Home Depot
07.2023 - Current
Resident Assistant
Florida State University
08.2021 - 05.2023
Directed Independent Study
Florida State University
08.2021 - 05.2023
Online Grocery Associate
Kroger
04.2020 - 08.2020
B.S. - Psychology and Classical Civilizations
Florida State University
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