Emily Siniard
New Braunfels,TX
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
Early Autism Services
San Antonio, TX, (remote)
07.2022 - 09.2023
- Oversaw the intake process for different regions across the US
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
- Answered and logged incoming inquiries via phone, fax and email.
- Coordinated with clients and clinical staff to scheduled and confirmed patient appointments and consultations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
COVID-19 Screener
Insight Global/Mako Medical
Silverthorne, Colorado
04.2021 - 06.2021
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique
- Followed laboratory guidelines for handling biological specimens
Hospital Liaison
Preferred Homecare
Lakewood, CO
10.2020 - 03.2021
- Facilitated communication between patients, families, hospice facilities, nursing homes, pharmacies, hospital staff and other healthcare professionals
- Collaborated with other hospital staff members to implement team approach to patient and family support
- Strategized and implemented ways to improve transitions for future patients
- Compiled and assessed patient medical records to help determine correct plans
DME Coordinator
Colorado Pulmonary Intensivists
Littleton, Colorado
01.2020 - 10.2020
- Coordinated with Medicare, Medicaid and private insurance providers to resolve billing issues
- Used GoScripts software to send patients orders, upload documents need by vendors to process order and communicating with vendors about orders being processed
- Worked within GreenWay/Prime Suite application to access patient charts/files/documents and orders from doctor
- Maintained consistent patient confidentiality in alignment with HIPAA protocols
- Collected information, verified insurance and collected the needed information to send orders out correctly and in a timely manner
- Contributed to efficient office operations by handling all DME orders and related issues and retrieving CPAP downloads/data
- Improved operations by working with venders, patients and providers -Maintained 50+ Noc Ox tests (Nocturnal Oximetry), retrieving data and creating reports from all tests using VirtuOx software
- Worked on Microsoft Teams to communicate with other office staff
- Used Excel spreadsheets to properly track orders, checked out devices, ect.
Education
High School Diploma -
Heritage High School
05.2015
Biology -
Colorado Mesa University
Grand Junction, COSkills
- Excel Spreadsheets, Google Docs, Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Teams, Salesforce, GreenWay, CentralReach
- Customer Service
- Customer Relationship Management
- Patient Service Experience
- Patient Education
- Medical Office Experience
- Medical Billing
- Medical Coding
- Medical Terminology
- Data Entry
- Remote work
- Administrative Experience
- Documentation review
- Database Maintenance
- Data Analysis and Modeling
- Office Equipment Management
- Attention to Detail
- Appointment Scheduling
Timeline
Intake Coordinator
Early Autism Services
07.2022 - 09.2023
COVID-19 Screener
Insight Global/Mako Medical
04.2021 - 06.2021
Hospital Liaison
Preferred Homecare
10.2020 - 03.2021
DME Coordinator
Colorado Pulmonary Intensivists
01.2020 - 10.2020
High School Diploma -
Heritage High School
Biology -
Colorado Mesa University
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