Emily Skaggs
Onalaska
Summary
Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
Work History
Department Supervisor
Lowes Home Improvment
Livingston
08.2022 - Current
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained new staff on company policies and proper equipment usage.
- Coordinated inventory management processes to maintain stock levels.
- Conducted performance evaluations to provide feedback and support development.
- Implemented safety protocols to promote a secure work environment.
- Collaborated with management to develop staff schedules and assignments.
- Enforced merchandising standards to optimize product presentation in-store.
- Trained and mentored new associates on department policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Head Cashier
Lowes Home Improvment
Livingston
03.2021 - 08.2022
- Trained and supervised cashiers on customer service and checkout processes.
- Processed returns and exchanges while adhering to company policies.
- Maintained a clean and organized checkout area for efficiency.
- Collaborated with team members to ensure optimal store operations during peak hours.
- Monitored inventory levels at the register for efficient stock management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Monitored register drawers to ensure adequate change was available throughout each shift.
Cashier
Lowes Home Improvment
Livingston
06.2020 - 03.2021
- Processed customer transactions accurately and efficiently at the retail checkout.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of the sales floor and checkout area.
- Managed cash register operations, including handling cash and credit card payments.
- Collaborated with team members to restock merchandise on shelves promptly.
- Engaged customers through friendly communication to enhance shopping experience.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Front Desk Clerk
Americas Best Value Inn & Suites
Livingston
08.2019 - 06.2020
- Managed guest check-ins and check-outs efficiently.
- Handled inquiries and resolved guest complaints promptly.
- Processed reservations using property management software accurately.
- Maintained front desk area cleanliness and organization consistently.
- Coordinated room assignments with housekeeping staff effectively.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Answered incoming calls and directed them to the appropriate personnel.
- Investigated and independently resolved customer complaints to boost satisfaction.
Education
Onalaska Jr/sr High
Onalaska , TXSome College (No Degree) - Criminal Justice
Angelina College
Lufkin, TXSkills
- Team management
- Performance evaluation
- Safety compliance
- Visual merchandising
- Customer relationship management
- Sales strategies
- Scheduling coordination
- Conflict resolution
- Effective communication
- Employee training
- Staff mentoring
- Problem solving
- Leadership skills
- Growth planning
Timeline
Department Supervisor
Lowes Home Improvment
08.2022 - Current
Head Cashier
Lowes Home Improvment
03.2021 - 08.2022
Cashier
Lowes Home Improvment
06.2020 - 03.2021
Front Desk Clerk
Americas Best Value Inn & Suites
08.2019 - 06.2020
Onalaska Jr/sr High
Some College (No Degree) - Criminal Justice
Angelina College