Emily Smith
Kingston,OK
Summary
Dynamic Customer Service Representative with a proven track record at Choctaw Casino & Resort, excelling in conflict resolution and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively managed high-pressure situations while building strong relationships and utilizing computer proficiency to streamline data entry processes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Choctaw Casino & Resort
08.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Kingston High School
Kingston, OK05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
Timeline
Customer Service Representative
Choctaw Casino & Resort
08.2023 - 12.2024
High School Diploma -
Kingston High School
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