Summary
Overview
Work History
Education
Skills
Timeline
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Emily Smith

Kingston,OK

Summary

Dynamic Customer Service Representative with a proven track record at Choctaw Casino & Resort, excelling in conflict resolution and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively managed high-pressure situations while building strong relationships and utilizing computer proficiency to streamline data entry processes.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Choctaw Casino & Resort
08.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Kingston High School
Kingston, OK
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Computer proficiency

Timeline

Customer Service Representative

Choctaw Casino & Resort
08.2023 - 12.2024

High School Diploma -

Kingston High School
Emily Smith