Emily Snyder
Montgomery ,PA
Summary
My career objective is to find a job in Business Management using my degree I have earned. I have great communication skills and I’m very good at dealing with the public and with my co-workers. I am always organized and always on time. I do my job but also go above and beyond to make sure everything gets completed. I will take the lead and help others stay on task during the day.
Overview
8
8
years of professional experience
Work History
Inside Sales
Watsontown Brick
10.2024 - Current
- Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Answer phones, emails, and place orders as they come in from our customers.
Inside Sales
Muncy Industries
09.2023 - 10.2024
- Collaborated with colleagues on training initiatives, sharing best practices for inside sales success.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Mentored new Inside Sales Advisors, providing guidance on best practices for achieving success in the role.
- Worked closely with inside sales team members to maximize lead generation efforts and drive overall sales growth.
- Trained new team members on company products, services, and best practices for inside sales success.
- I answered phones, emails, and placed orders as they came in.
Financial Solutions Specialist
First Commonwealth Bank
04.2022 - 09.2023
- Provided exceptional customer service, resolving complex issues quickly and effectively, resulting in high client satisfaction ratings.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Customer Service Representative
The Eye Center of Central Pa
10.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Conducted insurance verifications and pre-authorizations, minimizing financial burdens for patients.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
Guest Services/ Assistant Manager
Clyde Peelings Reptiland
09.2017 - 10.2021
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
Education
Associates - Business Administration
McCann School of Business
Lewisburg, PA11.2020
High School Diploma -
Montgomery Area High School
Montgomery, PA05.2019
Skills
- Inside sales
- Sales collateral
- Good time management
- Self motivated
- Interpersonal and communication skills
- Written and verbal communication skills
- Phone answering
Timeline
Inside Sales
Watsontown Brick
10.2024 - Current
Inside Sales
Muncy Industries
09.2023 - 10.2024
Financial Solutions Specialist
First Commonwealth Bank
04.2022 - 09.2023
Customer Service Representative
The Eye Center of Central Pa
10.2021 - 04.2022
Guest Services/ Assistant Manager
Clyde Peelings Reptiland
09.2017 - 10.2021
Associates - Business Administration
McCann School of Business
High School Diploma -
Montgomery Area High School
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