Emily Solano
St Petersburg,Florida
Summary
Customer-focused server with over ten years’ experience in the hospitality industry. A high adaptable individual with excellent communication skills. Currently seeking opportunities to grow in the service industry.
Overview
10
10
years of professional experience
Work History
Server
Casa Cami
03.2024 - Current
- Executed opening and closing procedures, maintaining dining area readiness for smooth service shifts.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Server
BellaBrava
11.2023 - 03.2024
- Multitask taking food/drinks orders, running food/drinks, and completing other side work simultaneously
- Memorize an extensive food, wine, and cocktail menu to ensure the best experience for guests
- Communicate effectively and efficiently with bartenders, chefs, guests, and fellow servers
Server
Lincoln
06.2022 - 10.2023
- High volume, fast paced environment
- A favorite spot for locals and tourist to frequent
- Handle high volume of 30-40 guests at a time
- Multitask well under pressure
- Handle cocktail serving events of up to 100 guests
- Provided wine presentations and recommendations to guests
Paraprofessional
Florida Ruffin Ridley
09.2020 - 10.2022
- Assist in a Kindergarten classroom with children of all different backgrounds
- Communicate with lead teacher on students who may need additional support
- Implement lessons plans under the guidance of the lead teacher
- Encourage students to persevere through challenging tasks
Server
Chateau
08.2014 - 07.2022
- Italian-American family restaurant that has been a staple of Waltham since 1933
- Assist in the training of 12 new servers, ensuring attention to detail and comprehensive of restaurant practices
- Acquire loyal customers over the course of eight years
- Increased check averages by promoting appetizers, desserts, cocktails, and food specials
Education
Bachelors of Arts - History
University of Massachusetts Lowell
Lowell, MA05.2019
Skills
- Exceptional customer service
- Hospitality service expertise
- Safe food handling
- High volume dining
- Sales expertise
- Wine service
Timeline
Server
Casa Cami
03.2024 - Current
Server
BellaBrava
11.2023 - 03.2024
Server
Lincoln
06.2022 - 10.2023
Paraprofessional
Florida Ruffin Ridley
09.2020 - 10.2022
Server
Chateau
08.2014 - 07.2022
Bachelors of Arts - History
University of Massachusetts Lowell
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