Emily Solano
St Petersburg,Florida
Summary
Customer-focused server with over ten years’ experience in the hospitality industry. A high adaptable individual with excellent communication skills. Currently seeking opportunities to grow in the service industry.
Overview
10
10
years of professional experience
Work History
Server
Casa Cami
Tampa, FL
03.2024 - Current
- Executed opening and closing procedures, maintaining dining area readiness for smooth service shifts.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Server
BellaBrava
St Petersburg, FL
11.2023 - 03.2024
- Multitask taking food/drinks orders, running food/drinks, and completing other side work simultaneously
- Memorize an extensive food, wine, and cocktail menu to ensure the best experience for guests
- Communicate effectively and efficiently with bartenders, chefs, guests, and fellow servers
Server
Lincoln
Boston, MA
06.2022 - 10.2023
- High volume, fast paced environment
- A favorite spot for locals and tourist to frequent
- Handle high volume of 30-40 guests at a time
- Multitask well under pressure
- Handle cocktail serving events of up to 100 guests
- Provided wine presentations and recommendations to guests
Paraprofessional
Florida Ruffin Ridley
Brookline, MA
09.2020 - 10.2022
- Assist in a Kindergarten classroom with children of all different backgrounds
- Communicate with lead teacher on students who may need additional support
- Implement lessons plans under the guidance of the lead teacher
- Encourage students to persevere through challenging tasks
Server
Chateau
Waltham, MA
08.2014 - 07.2022
- Italian-American family restaurant that has been a staple of Waltham since 1933
- Assist in the training of 12 new servers, ensuring attention to detail and comprehensive of restaurant practices
- Acquire loyal customers over the course of eight years
- Increased check averages by promoting appetizers, desserts, cocktails, and food specials
Education
Bachelors of Arts - History
University of Massachusetts Lowell
Lowell, MA05.2019
Skills
- Exceptional customer service
- Hospitality service expertise
- Safe food handling
- High volume dining
- Sales expertise
- Wine service
Timeline
Server
Casa Cami
03.2024 - Current
Server
BellaBrava
11.2023 - 03.2024
Server
Lincoln
06.2022 - 10.2023
Paraprofessional
Florida Ruffin Ridley
09.2020 - 10.2022
Server
Chateau
08.2014 - 07.2022
Bachelors of Arts - History
University of Massachusetts Lowell