Emily Sorrentino
Killingworth,CT
Summary
Committed college student with extensive experience in customer service, emphasizing overall customer satisfaction. Proficient multitasker with a strong work ethic, problem-solving abilities, and organizational skills. Eager to undertake any task to contribute effectively. Reliable and dedicated team player known for a hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Ticket Agent and Reservationist
Powder Ridge Mountain Park & Resort
2022.11 - Current
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Coach
Newtown Gymnastics Academy
2022.08 - Current
- Teach young kids gymnastics skills in numerous levels of classes
- Increased athlete''s skills development through individualized training plans based on each gymnast's strengths and weaknesses.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
Ice Cream Shop Server/Cashier
Crossroads Ice Cream
2022.07 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service during the summer months.
- Managed the social media platforms daily as well as the store
Waitstaff
Dino's Pizza Restaurant
2021.05 - 2022.08
- Provided quality costumer service
- Preformed cash, check and charge transactions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Waitstaff
Masonicare At Mystic
2020.09 - 2021.06
- Provided quality customer service to the elderly who resided here
- Served the residents during dinner rush, in the dining room and also delivering directly to their rooms during COVID.
Education
Bachelor of Science -
Central Connecticut State University
New Britain, CT05.2026
No Degree -
Middlesex Community College - Middletown
Middletown, CT05.2023
High School Diploma -
Haddam-Killingworth High School
Higganum, CT06.2022
Skills
- Teamwork and Collaboration
- Reservation Management
- Organizational Skills
- Empathy and Compassion
- Customer Service-Oriented
- Student Monitoring
- Fast-paced environment oriented
- Interpersonal Skills
Accomplishments
- Haddam-Killingworth High School High Honor Roll (2018-2022)
- Middlesex Community College Dean's List (Fall 2020, Spring 2023)
Affiliations
- Central Connecticut State University Women's Club Lacrosse
Timeline
Ticket Agent and Reservationist
Powder Ridge Mountain Park & Resort
2022.11 - Current
Coach
Newtown Gymnastics Academy
2022.08 - Current
Ice Cream Shop Server/Cashier
Crossroads Ice Cream
2022.07 - Current
Waitstaff
Dino's Pizza Restaurant
2021.05 - 2022.08
Waitstaff
Masonicare At Mystic
2020.09 - 2021.06
Bachelor of Science -
Central Connecticut State University
No Degree -
Middlesex Community College - Middletown
High School Diploma -
Haddam-Killingworth High School
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