Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Emily Sorrentino

Killingworth,CT

Summary

Committed college student with extensive experience in customer service, emphasizing overall customer satisfaction. Proficient multitasker with a strong work ethic, problem-solving abilities, and organizational skills. Eager to undertake any task to contribute effectively. Reliable and dedicated team player known for a hardworking and resourceful approach.

Overview

3
3
years of professional experience

Work History

Ticket Agent and Reservationist

Powder Ridge Mountain Park & Resort
11.2022 - Current
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.

Coach

Newtown Gymnastics Academy
08.2022 - Current
  • Teach young kids gymnastics skills in numerous levels of classes
  • Increased athlete''s skills development through individualized training plans based on each gymnast's strengths and weaknesses.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.

Ice Cream Shop Server/Cashier

Crossroads Ice Cream
07.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service during the summer months.
  • Managed the social media platforms daily as well as the store

Waitstaff

Dino's Pizza Restaurant
05.2021 - 08.2022
  • Provided quality costumer service
  • Preformed cash, check and charge transactions.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Waitstaff

Masonicare At Mystic
09.2020 - 06.2021
  • Provided quality customer service to the elderly who resided here
  • Served the residents during dinner rush, in the dining room and also delivering directly to their rooms during COVID.

Education

Bachelor of Science -

Central Connecticut State University
New Britain, CT
05.2026

No Degree -

Middlesex Community College - Middletown
Middletown, CT
05.2023

High School Diploma -

Haddam-Killingworth High School
Higganum, CT
06.2022

Skills

  • Teamwork and Collaboration
  • Reservation Management
  • Organizational Skills
  • Empathy and Compassion
  • Customer Service-Oriented
  • Student Monitoring
  • Fast-paced environment oriented
  • Interpersonal Skills

Accomplishments

  • Haddam-Killingworth High School High Honor Roll (2018-2022)
  • Middlesex Community College Dean's List (Fall 2020, Spring 2023)

Affiliations

  • Central Connecticut State University Women's Club Lacrosse

Timeline

Ticket Agent and Reservationist

Powder Ridge Mountain Park & Resort
11.2022 - Current

Coach

Newtown Gymnastics Academy
08.2022 - Current

Ice Cream Shop Server/Cashier

Crossroads Ice Cream
07.2022 - Current

Waitstaff

Dino's Pizza Restaurant
05.2021 - 08.2022

Waitstaff

Masonicare At Mystic
09.2020 - 06.2021

Bachelor of Science -

Central Connecticut State University

No Degree -

Middlesex Community College - Middletown

High School Diploma -

Haddam-Killingworth High School
Emily Sorrentino