Emily Souther
Peavine Animal Hospital
Sparks
7
years of professional experience
Oversaw veterinary customer service initiatives, enhancing the experience for pet owners during their visits. Facilitated appointment management and urgent care processes to improve overall client satisfaction. Leveraged strong multitasking and problem-solving capabilities to enhance daily hospital operations.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Recently relocated and pursuing opportunities closer to residence.
Work History
Customer Service Representative (FT)
2 Years- Lead urgent care intake and coordinate patient triage communication
- Proactively manage daily appointment schedules to maintain efficient workflow
- Anticipate and resolve scheduling conflicts before they disrupt operations
- Assist veterinarians and technicians with record preparation and treatment coordination
- Utilize Avimark veterinary software for scheduling, invoicing, documentation, and account management
- Maintain accurate and detailed electronic medical records
- Collect surgical and treatment deposits and clearly explain financial policies
- Process payments, check clients in and out, and reconcile daily transactions
- Manage multi-line phones while assisting in-person clients and urgent walk-ins
- Provide calm, solution-focused problem-solving during medical emergencies
- Prepare euthanasia documentation with professionalism and compassion
- Support grieving clients during end-of-life appointments
- Train and mentor new CSR team members on workflow and software systems
- Communicate workflow improvements and client concerns with management
Floral Designer
7 Months- Design custom arrangements for weddings, corporate events, and large gatherings
- Manage consultations and special event orders
- Handle phone and in-person sales
- Maintain strong time management in deadline-driven environment
Crew Member
2 Years- Operated register in high-volume retail setting
- Provided exceptional customer service
- Managed floral department during morning shifts
- Assisted customers with event flower selection
- Stocked inventory and maintained organized displays
Server
1 Year- Delivered full-service dining experience
- Managed POS transactions and cash handling
- Supported hosting and closing duties
Residential Cleaner (Part-Time/As Needed)
1 Year 6 Months- Provide detailed residential cleaning services
- Maintain reliability and organization
- Build strong client relationships
Team Member
1 Year 4 Months- Worked register and food preparation line
- Adapted to fast-paced operations during COVID
- Provided consistent customer service
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Relationship building
Conflict resolution
Follow-up skills
Product knowledge
Prioritization
Coordination
Customer relations
Problem resolution
Team development
Computer proficiency
Timeline
Customer Service Representative (FT)
Peavine Animal Hospital
08.2024 - CurrentRead More
Floral Designer
Sparks Florist, Inc.
10.2023 - 05.2024Read More
Crew Member
Trader Joe’s
11.2021 - 11.2023Read More
Server
Black Bear Diner
01.2021 - 01.2022Read More
Residential Cleaner (Part-Time/As Needed)
Natural Sparkle
06.2019 - 12.2020Read More
Team Member
Round Table Pizza
06.2019 - 10.2020Read More
North Valleys
High School Diploma
Read More