Samantha Sarvis
High Point,NC
Summary
Dynamic customer service leader with proven success at Foodlion, enhancing satisfaction through effective communication and problem-solving. Skilled in decision-making and cash handling, I implemented process improvements that reduced wait times, driving increased customer engagement. Committed to mentoring staff and fostering a positive work environment to achieve exceptional service outcomes.
Developed strong customer service and leadership skills in fast-paced environment, focusing on effective communication and problem resolution. Demonstrated ability to lead teams, manage conflicts, and enhance customer satisfaction. Seeking to transition into new field to leverage these transferable skills in fresh, dynamic environment.
Overview
3
3
years of professional experience
Work History
FT Customer Service Leader/ Office
Foodlion
Thomasville, NC
09.2023 - Current
- Monitored daily operations to maintain service quality standards and foster a positive work environment.
- Lead team in resolving customer inquiries, enhancing satisfaction through effective communication and problem-solving.
- Implemented process improvements that reduced wait times, increasing overall customer engagement during peak hours.
- Analyzed performance metrics regularly to identify trends, driving initiatives that improve service outcomes and efficiency.
- Provided mentorship to staff, fostering professional growth and encouraging best practices within the team.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Esthetics Certificate - Esthetics
Davidson Davie Community College
Thomasville, NC05.2025
Skills
- Customer service
- Organization and recordkeeping
- Decision-making
- Multitasking
- Time management
- Understanding customer needs
- Cash handling
Timeline
FT Customer Service Leader/ Office
Foodlion
09.2023 - Current
Esthetics Certificate - Esthetics
Davidson Davie Community College