Emily Spencer
Oklahoma City,OK
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
JCPenney
Norman, Oklahoma
12.2019 - 12.2021
- Strengthened customer retention by offering discount options.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Science - Human Services
Ultimate Medical Academy
Clearwater, FL05-2026
Skills
- Account updating
- Scheduling
- Complaint resolution
- Service upselling
- Assertiveness
- Computer proficiency
- Customer relationship management (CRM)
- Customer consulting
- Proofreading
- Coordination
- Recordkeeping strengths
- Empathy and patience
- Call management
- Shipping and receiving
- Adaptive team player
- Strategic sales
- Time management
- Problem resolution
- Refunds processing
- Task prioritization
Timeline
Customer Service Representative
JCPenney
12.2019 - 12.2021
Associate of Science - Human Services
Ultimate Medical Academy