Emily Staman
Fort Lauderdale,FL
Summary
With a rich background in luxury service environments, including a notable tenure at Vic's River Grill, I excel in enhancing guest experiences through expert wine pairings and detail-oriented service. Skilled in staff training and POS system operations, my approach combines meticulous attention to detail with a passion for elevating service standards.
Enterprising fine dining professional well-versed in completing tasks such as polishing silverware, setting up tables and cleaning up spills. Well-organized and conscientious with proactive and attentive nature.
Adept at maintaining food safety, delivering orders quickly and meeting all guest needs in fast-paced fine dining establishments. Experienced in restaurant and special event services for weddings, reunions and other parties.
Overview
1
1
Certification
Work History
Event /Lead Banquet Server
Vic's River Grill
- Answered guest questions about event plans and food service choices.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
Fine Dining Server
Vic's River Grill
- Utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Organized events, tended the bar for work parties, bridal showers, weddings etc.
Hostess / Server
Treylor Park
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Receptionist
Sotheby's International Realty Affiliates LLC
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
Tennis Coach
Franklin and Marshall College
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Explained and demonstrated basic tennis techniques children and teenagers
- Ran clinics and team-building activities
Salon Assistant
Luxe Lancaster
- Offered exceptional service and support to walk-in and scheduled customers.
- Handled laundry services for the Spa
- Assisted stylists as needed
Education
Bachelor of Arts - Film
Savannah College of Art And Design
Savannah, GASkills
- Luxury experience management
- Detail-oriented
- Event service
- Wine pairings
- Staff training
- POS system operations
- Safe food handling
- Food allergy awareness
- Bottle service
Certification
STCW
ENG-1
First Aid
Fire Safety
Additional Information
Citzenship: American
Able to relocate
Timeline
Event /Lead Banquet Server
Vic's River Grill
Fine Dining Server
Vic's River Grill
Hostess / Server
Treylor Park
Receptionist
Sotheby's International Realty Affiliates LLC
Tennis Coach
Franklin and Marshall College
Salon Assistant
Luxe Lancaster
Bachelor of Arts - Film
Savannah College of Art And Design
Similar Profiles
CECILIA RENEE GRAHAMCECILIA RENEE GRAHAM
Host Lead at Vic's River GrillHost Lead at Vic's River Grill
Amanda OlenAmanda Olen
Restaurant Guest Service Manager at River City Grill And Italia At River CityRestaurant Guest Service Manager at River City Grill And Italia At River City
Carter SchlegelCarter Schlegel
Pizza Chef/Take Out Order/Expo at MacKenzie River Pizza, Grill & PubPizza Chef/Take Out Order/Expo at MacKenzie River Pizza, Grill & Pub
Grace SantanaGrace Santana
Accounting Intern at Luxe BrandsAccounting Intern at Luxe Brands
Elizabeth BeatonElizabeth Beaton
Care Coordinator/ Office Manager/Data Entry/Medical Billing Specialist at Banyan Health SystemsCare Coordinator/ Office Manager/Data Entry/Medical Billing Specialist at Banyan Health Systems