Emily Sullivan
Powderly,TX
Summary
Dynamic professional with extensive experience in team leadership and customer service, notably at Chick Fil A. Proven track record in enhancing operational efficiency and fostering strong customer relations. Skilled in money handling and problem-solving, with a commitment to staff training and development, driving high levels of satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Big Sjos Wood Fire Brick Oven Pizza
Paris Tx
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Mother of 3 Kids
Myself
10.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Team Lead
Chick Fil A
Pairs Tx
02.2021 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Owner of The Grand Connection
Myself / My Mother
Paris Tx
12.2018 - 10.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Rental Agent
Deep South Equipment
10.2016 - 03.2017
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Collected rent and security deposits to provide timely payments to property owners.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
Education
North Lamar
Paris, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
Big Sjos Wood Fire Brick Oven Pizza
08.2024 - Current
Team Lead
Chick Fil A
02.2021 - 02.2023
Owner of The Grand Connection
Myself / My Mother
12.2018 - 10.2019
Rental Agent
Deep South Equipment
10.2016 - 03.2017
Mother of 3 Kids
Myself
10.2014 - Current
North Lamar