EMILY SWAFFARD
Red Oak,OK
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Choctaw Nation Of Oklahoma
Poteau, Oklahoma
07.2024 - Current
- Stayed current on community-based resources and services useful to patients.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Scanned documents into electronic medical records system.
Medical Assistant /Medical Records
Caring Hands Healthcare Centers
Hartshorne, US
02.2023 - 08.2023
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Greet and log in patients arriving at office or clinic
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Transcribe medical reports
CMA/CNA
McAlester Regional Health Center
McAlester, US
03.2022 - 02.2023
- Change dressings on wounds
- Authorize drug refills and provide prescription information to pharmacies
- Prepare and administer medications as directed by a physician
CNA
Broken Bow Health & Rehab
Broken Bow, US
01.2021 - 08.2021
- Change dressings on wounds
- Checked patient's vitals
- Assisted with feeding and monitored intake to help patients achieve nutritional goals
- Promted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
Education
Some college - Nursing
Eastern Oklahoma State College
Wilburton, Oklahoma01.2022
CNA/ Medical assistant - Phleb
Kiamichi Technology Center
Idabel, Oklahoma05.2021
High School Diploma -
Broken Bow High School
Broken Bow, Oklahoma05.2021
Skills
- Critical Thinking
- Team Leadership
- Emotional and social support
- Medical terminology knowledge
- Recording vital signs
- Coordination
- Infection Prevention and control coordination
- Electronic medical records
- Data entry
- Customer service
- Conflict resolution
- Time management
- Effective communication
Timeline
Patient Access Representative
Choctaw Nation Of Oklahoma
07.2024 - Current
Medical Assistant /Medical Records
Caring Hands Healthcare Centers
02.2023 - 08.2023
CMA/CNA
McAlester Regional Health Center
03.2022 - 02.2023
CNA
Broken Bow Health & Rehab
01.2021 - 08.2021
Some college - Nursing
Eastern Oklahoma State College
CNA/ Medical assistant - Phleb
Kiamichi Technology Center
High School Diploma -
Broken Bow High School