TONESHA WILLIAMS
Columbus
Summary
Dynamic Patient Access Representative with proven expertise in HIPAA compliance and exceptional customer service at Direct Optical Center. Adept at fostering strong relationships and efficiently managing patient data, I excel in problem-solving and documentation, ensuring high-quality service delivery and patient satisfaction. Committed to enhancing operational efficiency and client interactions.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Direct Optical Center
Columbus
12.2022 - 12.2025
- Maintained adherence to HIPAA regulations regarding patient privacy and confidentiality.
- Obtained accurate financial and demographic details during patient registration process.
- Directed incoming calls to relevant staff members or recorded messages appropriately.
- Developed new patient charts that included personal data, insurance, and visit reasons.
- Professionally greeted visitors while managing multiple responsibilities simultaneously.
- Efficiently processed cash and credit card payments from customers.
- Offered exemplary customer service to patients and their families, fostering positive interactions.
- Ensured high-quality service delivery to all clients, effectively responding to needs.
Customer Service Representative
CSS-Work From Home
Columbus
11.2018 - 10.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Insulin injection administration.
Claims Administrator
Sojourner Place Hospital
Kalamazoo
02.2015 - 09.2018
- Processed claims through industry-standard software, ensuring accurate record maintenance.
- Reviewed documentation to verify compliance with company policies and regulations.
- Collaborated with insurance adjusters to evaluate claim validity and address disputes.
- Updated and tracked claims statuses in the database for improved workflow efficiency.
Front Desk Associate
Best Western Inn&Suites
Kalamazoo
06.2009 - 02.2015
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Processed payments with accuracy using cash registers, credit card machines, and POS systems.
- Handled customer feedback positively by addressing concerns in a timely manner.
- Developed strong relationships with guests through attentive listening and effective communication.
- Verified identification upon check-in for security purposes according to company policy.
Education
Medical Assistant -
Miller Motte College
Columbus, GA09-2020
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MIHealth Administration -
Strayer University
Washington, DC, USSkills
- HIPAA compliance
- Phone and email etiquette
- Customer service
- Administrative support
- Data entry
- Computer proficiency
- Task prioritization
- Microsoft Office
- Documentation and recordkeeping
- Microsoft Word
- Critical thinking
- Problem solving
- Office management
- Team collaboration
- Verbal communication
- Relationship building
- Records management
- Billing and collections
- Claims processing
- Healthcare knowledge
Volunteer Experience
Administrative Clerk, Black Arts Festival, Kalamazoo, MI
Timeline
Patient Access Representative
Direct Optical Center
12.2022 - 12.2025
Customer Service Representative
CSS-Work From Home
11.2018 - 10.2022
Claims Administrator
Sojourner Place Hospital
02.2015 - 09.2018
Front Desk Associate
Best Western Inn&Suites
06.2009 - 02.2015
Medical Assistant -
Miller Motte College
High School Diploma -
Kalamazoo Central High School
Health Administration -
Strayer University