Emily Swift
Nashville,TN
Summary
Relationship-driven Sales Manager with a background in hospitality and a passion for helping customers feel supported, understood, and empowered. Proven ability to navigate fast-paced environments, resolve challenges collaboratively, and create exceptional customer experiences. Excited to transition my service mindset and communication strengths into a customer-focused role in a new industry.
Overview
10
10
years of professional experience
Work History
Event Sales Manager
Thompson Nashville
Nashville, TN
10.2023 - Current
- Serve as primary point of contact for group and event clients, ensuring needs are met from proposal to execution.
- Manage accounts of national and local corporate, social, and group clients, providing personalized service and ongoing communication.
- Coordinate logistics with vendors, clients, and hotel teams to guarantee successful events and high satisfaction scores.
- Cultivate repeat business and referrals by fostering long-term client relationships.
- Developed tailored event sales strategies to enhance client engagement and drive revenue growth.
- Analyzed market trends and competitor activities to identify new opportunities for business expansion.
- Successfully sold and coordinated 150–250 events per year, ranging from executive board meetings (10 guests) to large social events and conferences (up to 200 guests).
Catering Sales Manager
Graduate Nashville
Nashville, TN
07.2022 - 10.2023
- Managed a portfolio of client accounts, from initial inquiry to post-event follow-up.
- Anticipated client needs and resolved challenges proactively to ensure smooth execution and client satisfaction.
- Partnered with operations teams to deliver customized event solutions aligned with client goals.
- Strengthened relationships through networking, site visits, and ongoing client engagement.
- Collaborated with culinary teams to design custom menus that meet client preferences and dietary needs.
- Increased event bookings by developing and implementing effective catering sales strategies.
Events & General Manager
Soho South
Savannah, GA
03.2021 - 06.2022
- Acted as main client liaison for over 45 weddings, corporate events, and special functions.
- Provided tailored support to clients with budgets exceeding $200K, ensuring all details aligned with expectations.
- Directed event staff and vendors to execute complex client requirements, including VIP and custom requests.
- Enhanced client retention by providing consistent, personalized support and follow-up.
Catering Sales Manager, Guest Service Agent
Embassy Suites Murfreesboro
Murfreesboro, TN
06.2016 - 09.2019
- Developed and implemented strategic sales plans to maximize catering bookings.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Coordinated logistics for events, ensuring seamless execution from onset to conclusion.
- Analyzed market trends to identify growth opportunities in catering services.
- Negotiated contracts with vendors, achieving favorable terms for the organization.
- Managed budgets for catering events, ensuring cost-effective solutions without compromising quality.
Education
Bachelor of Science - Communication
Middle Tennessee State University
Murfreesboro, TN12.2013
Skills
- Relationship building
- Handling multiple accounts and needs simultaneously
- Teamwork and collaboration
- Customer service mindset
- Managing diverse client needs
- Strong written & verbal communication
- Attention to detail
- Project management
- Delivering exceptional customer experiences
Accomplishments
- Manager of the Quarter, Thompson Nashville 2025 Q1
- Member of the Sales Team of the Year for Hyatt, Lifestyles, Thompson Nashville, 2025
Timeline
Event Sales Manager
Thompson Nashville
10.2023 - Current
Catering Sales Manager
Graduate Nashville
07.2022 - 10.2023
Events & General Manager
Soho South
03.2021 - 06.2022
Catering Sales Manager, Guest Service Agent
Embassy Suites Murfreesboro
06.2016 - 09.2019
Bachelor of Science - Communication
Middle Tennessee State University