Emily Sypek
Richboro,PA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager Trainee
McDonald's
Richboro, PA
12.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
Waitress
Applebee's
Newtown, PA
06.2020 - 03.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Team Treat Member
Rita's Italian Ice
Holland, PA
06.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Crew Member
McDonald's
Richboro, PA
05.2017 - 04.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Psychology
Bucks County Community College
Newtown, PANo Degree - Secondary Education - Social Studies
Penn State College - Abington Campus
Abington, PAHigh School Diploma -
Council Rock High School South
Holland, PA06.2020
Skills
Payment Processing
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Cash Handling
- Opening and Closing Procedures
- Interpersonal Skills
- Player Motivation
- Energetic and Enthusiastic
- Customer Engagement
Timeline
Shift Manager Trainee
McDonald's
12.2020 - Current
Waitress
Applebee's
06.2020 - 03.2021
Team Treat Member
Rita's Italian Ice
06.2019 - 10.2020
Crew Member
McDonald's
05.2017 - 04.2019
No Degree - Psychology
Bucks County Community College
No Degree - Secondary Education - Social Studies
Penn State College - Abington Campus
High School Diploma -
Council Rock High School South
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