Emily Tapia
Hanford,CA
Summary
Dynamic and results-driven professional with extensive experience at JCPenney and La Michoacana Ice Cream Parlor. Expert in customer relationship management and adept at data analysis, I consistently resolved complaints and enhanced customer satisfaction. Proven ability to multitask and organize operations effectively, driving loyalty and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
JCPenney
Hanford, CA
11.2023 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier Manager
La Michoacana Ice Cream Parlor
Hanford, CA
07.2022 - 08.2023
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Education
High School Diploma -
Sierra Pacific High School
Hanford, CA06-2022
Skills
- Customer relationship management
- Data analysis
- Communication skills
- Time management
- Multitasking and organization
- Patience and empathy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- BLS Certification
Timeline
Cashier
JCPenney
11.2023 - 01.2024
Cashier Manager
La Michoacana Ice Cream Parlor
07.2022 - 08.2023
High School Diploma -
Sierra Pacific High School
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