Emily Tercero
Summary
Experienced with engaging customers and driving sales in fast-paced retail setting. Utilizes effective merchandising strategies to enhance shopping experience. Track record of maintaining high levels of customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Retail Sales Assistant
T-mobile Corporate
08.2019 - 08.2025
- Built trusting relationships with customers by making personal connections.
- Helped an average of 35 customers per day by responding to inquiries and locating products.
- Negotiated and closed deals with minimal oversight.
- Resolved customer complaints efficiently, improving overall satisfaction and retention rates.
Retail Store Manager
Cricket Wireless
11.2017 - 07.2018
- Sold various products by explaining unique features and educating customers.
- Helped customers find specific products, answered questions and offered product advice.
- Managed daily operations by completing purchasing. inventory control, merchandising and product distribution tasks
- Coached and mentored employees by offering constructive feedback and taking interest in long.
- Managed special store projects to improve store-wide processes and operations.
Education
Bachelor of Science - Nursing
Nova Southeastern University
Davie, FL08-2026
Bachelor of Science - Psychology
Florida International University
Miami, FL06.2024
Skills
- Operational procedures management
- Proficient in POS terminal operations
- Merchandising ability
- Friendly and Outgoing
- Customer service expertise
- Schedule management
- financial administration
- Employee development
- performance improvements
- Proficient in Spanish and English
Timeline
Retail Sales Assistant
T-mobile Corporate
08.2019 - 08.2025
Retail Store Manager
Cricket Wireless
11.2017 - 07.2018
Bachelor of Science - Nursing
Nova Southeastern University
Bachelor of Science - Psychology
Florida International University
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