Emily Terriquez
Tucson,AZ
Summary
Experienced service professional with 4+ years in customer support, emergency communications, and administrative roles. Known for calm communication, active listening, and quick problem solving in high-pressure environments.
Overview
1
1
Language
6
6
years of professional experience
Work History
Senior Service Center Representative
Banner Health
Tucson , AZ
05.2023 - Current
- Answer inbound calls promptly to support members and providers with questions about health plan benefits.
- Place outbound calls to providers and members for follow-up and support needs.
- Addressed member concerns and processed complaints.
- Support special projects when needed to help members receive needed service.
Office Assitant
Town of Sahuarita
Sahuarita, AZ
08.2022 - 05.2023
- Served as primary contact for town residents and guests entering Town Hall.
- Partnered with town clerk and council members to prepare correspondence and provide administrative support.
- Managed clerical tasks for town clerk office.
Public Safety Communications Specialist
City of Tucson
Tucson, AZ
06.2021 - 06.2022
- Interpreted map data and documented caller information for emergency 911 incidents.
- Managed call flow quickly to route police, EMS, or fire response to active emergencies.
- Delivered calm, respectful service to callers facing high-stress and critical situations.
Customer Service Representative
Tucson Electric Power
Tucson, AZ
10.2020 - 06.2021
- Assisted realtors with service verification and review of high and low electricity use.
- Prepared and posted bill adjustments to customer accounts when needed.
- Helped customers with billing and account questions.
- Supported customers with payment extensions and payment arrangements.
Education
High School Diploma -
Amphitheater High School
Tucson, AZSkills
- Customer service
- Problem solving
- Active listening
- Administrative support
- Bilingual in Spanish
- Health plan benefits
Languages
Spanish
Professional
Timeline
Senior Service Center Representative
Banner Health
05.2023 - Current
Office Assitant
Town of Sahuarita
08.2022 - 05.2023
Public Safety Communications Specialist
City of Tucson
06.2021 - 06.2022
Customer Service Representative
Tucson Electric Power
10.2020 - 06.2021
High School Diploma -
Amphitheater High School