Emily Thomas
Saint Paul,MN
Summary
Results-driven professional with a strong work ethic and attention to detail. Proven ability to achieve goals through dedication and efficiency. Committed to continuous learning and skill enhancement to drive organizational success.
Overview
19
19
years of professional experience
Work History
Technical Specialist
Northland Insurance
St Paul, MN
11.2023 - Current
- Knowledge of complex coverage issues: MCS-90, Eight Corners Rule, Reservation of Rights, and Coverage Disclaimers.
- Manages a high claim inventory with high closing ratio
- Oversees three fleet accounts as dedicated claim handler, ensuring effective management of the claims process.
- Participates in mediation sessions to negotiate settlements, contributing to the resolution of disputes.
- Presents litigated claims during weekly roundtable discussions to facilitate informed decision-making.
Claim Representative
Northland Insurance
St Paul, MN
11.2021 - 11.2023
- Promoted from trainee to full claim representative by demonstrating proficiency in claims processing.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Developed inventory of state-specific liability rules and practices to enhance compliance.
Music Teacher
Emily Thomas Music
Twin Cities, MN
10.2007 - 10.2021
- Instructed students in music theory and performance techniques.
- Developed tailored lesson plans for individual student goals.
- Coordinated group rehearsals and solo performances for students.
Worship Band Leader
Lake Harriet United Methodist Church
Minneapolis, Minnesota
09.2017 - 05.2020
- Led contemporary worship group, enhancing weekly services and rehearsals
- Coordinated volunteer schedules, ensuring seamless coverage during events
Education
Bachelor of Arts - Music
University of Minnesota Morris
Morris, MN05-2006
Skills
- Complex coverage issues
- Coverage analysis
- Claims analysis
- Claim negotiation strategies
- Negotiation strategies
- Liability analysis
- Time management
- Team collaboration
Accomplishments
- In Synch Award Nominee: November 2023, May 2025, November 2025.
Affiliations
- New to Industry (NTI) Participant
- Volunteer for Yearly Backpack Assembly for Children
- Member of Fun Planning Committee
Timeline
Technical Specialist
Northland Insurance
11.2023 - Current
Claim Representative
Northland Insurance
11.2021 - 11.2023
Worship Band Leader
Lake Harriet United Methodist Church
09.2017 - 05.2020
Music Teacher
Emily Thomas Music
10.2007 - 10.2021
Bachelor of Arts - Music
University of Minnesota Morris