EMILY THOME
Marthasville,MO
Summary
I am a quick learning individual with a strong attention to detail, professional etiquette and organization who is seeking a position that will utilize the extensive experience and knowledge I have obtained, while at the same time allowing me the opportunity for further growth in both my personal and professional lives.
Overview
10
10
years of professional experience
Work History
Patient Support Associate
Mercy
05.2024 - Current
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved patient and family complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, charged appropriate patient charges and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Greeted and assisted patients/families with questions or concerns.
- Facilitated communication between patients and various departments and staff.
Contractor
Repurposed Sparrows
11.2019 - 01.2025
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Hired and oversaw subcontractors to meet project needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Teacher
Puzzle Piece Early Learning Center, LLC
05.2017 - 10.2020
- Helped learners of all abilities grow developmentally and meet milestones
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to communicate with parents and guardians
- Differentiated instruction according to student ability and skill level
- Taught children foundational skills such as colors, shapes and letters
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Established indoor and outdoor safe play environments for toddler-age children
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Maintained daily records of individual activities, behaviors, meals and naps
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Organized and led activities to promote physical, mental and social development
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Created and implemented developmentally appropriate curriculum
- Carefully monitored children's play activities to identify additional learning opportunities or behavioral issues
- Uphold all CPR and Missouri regulated certifications
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers
- Supported children's emotional and social development by adapting communication tactics for differing client needs
- Incorporated music and art activities to encourage creativity and expression
- Supervised circle time, free play, outside play and learning and developmental activities
- Offered detailed daily reports that outlined each child's activities
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Recognized early signs of emotional or developmental problems in children
- Sustained ideal staff-to-student ratio in center
- Trained new employees
- Employed variety of materials for children to explore and manipulate in learning activities and imaginative play
- Encouraged early literacy through read-aloud time and alphabet games
- Read stories to children and taught painting, drawing and crafts
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup
- Encouraged children to be understanding and patient with others
- Familiarized parents with center's policies, regulations, fees and curriculum
- Built and strengthened positive relationships with students, parents and teaching staff
Guest Experience Leader
Petco
10.2015 - 01.2019
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Consulted with customers to determine best methods to resolve problems they and their pets might be facing
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Mentored junior team members and managed employee relationships
- Shared detailed information regarding product and service options to help customers make decisions
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Kept detailed records of sick or injured animals, including actions taken, treatments/medications administered and other health information
- Managed accurate and adequate cash stock and inventory balances
- Exceeded team goals and collaborated with staff to implement customer service initiatives
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
- Set up and activated customer accounts
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Trained new employees in procedures and policies in order to maximize team performance
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Replenished shelves to maintain adequate merchandise levels
- Assessed customer needs and upsold products and services to maximize sales
- Maintained and supervised overall animal wellness, and cleanliness of habitats
- Knowledgeable with all departments including grooming and training
Direct Support Professional Caregiver
Help At Home Inc.
10.2015 - 01.2017
- Assisted with meal planning to meet nutritional plans
- Helped clients with personal needs from exercise to bathing and personal grooming
- Monitored vital signs and medication use, documenting variances and concerning responses
- Cultivated amiable relationships with residents, resulting in strong overall patient happiness and emotional well-being
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters
- Reported concerns to supervisors to maintain optimal care for all client needs
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Laundered clothing and bedding and changed linens
- Maintained clean and well-organized environment to promote client happiness and safety
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Administered all necessary medications as directed by care plan
- Fostered independence in disabled individuals while closely monitoring safety at all times
Education
Associate of Applied Science - HIM
East Central College
Union, MO05.2022
Medical Billing Certification - Medical Billing
MedicalBillingCourseOnline.com
04.2022
High School Diploma -
Washington High School
Washington, MO04.2012
Skills
- Conflict mediation
- Sanitation practices
- Safety conscious
- Patient relations
- Hospital standards
- Team management
- Administrative support
- Insurance billing
- Problem resolution
- Relationship development
- ICD-10-CM/PCS knowledge and experience
- CPT and HCPCS knowledge and experience
- Reporting and documentation
- Calm under pressure
- Flexible and adaptive
- HIPAA expert
- EPIC knowledgeable
- Health information systems
- Billing procedures
- Critical thinking skills
- Organizational skills
- Supervisory experience
- Working knowledge of computers and Microsoft office as well as certifications showing proficiency
- Close attention to detail
- Ability to work in a fast paced and stressful environment
- Ability to work as a team player to meet organizational goals
- Maintained a positive and friendly atmosphere
Credentials
- AAS
- RHIT
- CMBP
Timeline
Patient Support Associate
Mercy
05.2024 - Current
Contractor
Repurposed Sparrows
11.2019 - 01.2025
Teacher
Puzzle Piece Early Learning Center, LLC
05.2017 - 10.2020
Guest Experience Leader
Petco
10.2015 - 01.2019
Direct Support Professional Caregiver
Help At Home Inc.
10.2015 - 01.2017
Medical Billing Certification - Medical Billing
MedicalBillingCourseOnline.com
Associate of Applied Science - HIM
East Central College
High School Diploma -
Washington High School
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