Emily Thornton
Corewell Health
Madison Heights,MI
16
years of professional experience
Dynamic Office Coordinator at Corewell Health with a proven track record in schedule coordination and office management. Excelled in enhancing patient satisfaction through exceptional customer service and streamlined workflows, contributing to increased client retention. Adept at utilizing electronic health record systems while fostering a collaborative team environment.
Work History
Office Coordinator
3 Years 6 Months- Coordinated daily office workflows, maintaining accurate records and timely follow-up for patient and staff requests.
- Scheduled appointments, managed calendars, and resolved conflicts to support smooth department operations.
- Processed referrals, forms, and documentation while ensuring accuracy and compliance with office standards.
- Used electronic health record systems to update information, verify details, and complete routine administrative tasks.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Homecare
3 Years 11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Nurse Assistant
1 Year- Assisted patients with bathing, dressing, toileting, and mobility support.
- Recorded vital signs and reported changes to nursing staff promptly.
- Supported nurses with routine care tasks and timely patient preparation.
- Facilitated smooth transitions between shifts by providing thorough hand-off reports on each patient''s status.
- Utilized effective communication skills with patients and families, establishing trust and rapport for a positive care experience.
Patient Registration Clerk
5 Years 1 Month- Registered patients accurately by verifying demographics, insurance information, and referral details.
- Collected signatures, consent forms, and required documentation for admission and treatment.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
Education
High School Diploma
Skills
Schedule coordination
Office management
Customer service
Organizational skills
Timeline
Office Coordinator
Corewell Health
10.2022 - 04.2026Read More
Homecare
Private Care
06.2017 - 05.2021Read More
Nurse Assistant
Beaumont Hospital
06.2015 - 06.2016Read More
Patient Registration Clerk
Beaumont Hospital
05.2010 - 06.2015Read More
George A. Dondero
High School Diploma
Read More