Emily Timgren
Barnardsville,NC
Summary
Skilled in customer service and Microsoft Excel, I excelled at TSI Services by enhancing customer loyalty through empathetic conflict resolution and efficient complaint handling. Demonstrating critical thinking and relationship building, I consistently contributed to positive outcomes, achieving a notable increase in repeat business without compromising service quality.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TSI Services
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
First Watch Cafe
04.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Tommy’s Restaurant and Oyster Bar
01.2024 - 04.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Bartender
Pelican Larry’s Raw Bar & Grill - Immokalee Rd
01.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Barron Collier High School
Naples, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
Timeline
Customer Service Representative
TSI Services
12.2024 - Current
Server
First Watch Cafe
04.2024 - 07.2024
Server
Tommy’s Restaurant and Oyster Bar
01.2024 - 04.2024
Server/Bartender
Pelican Larry’s Raw Bar & Grill - Immokalee Rd
01.2023 - 02.2024
Barron Collier High School