Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Emily Tollefson

Corinth,TX

Summary

High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Ambitious Managing Director with excellent Skill and Skill skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Overview

9
9
years of professional experience

Work History

Store Manager

Rally House
Grapevine, TX
08.2020 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Rotated merchandise and displays to feature new products and promotions.

Asm

Justice Tween Brands
Grapevine, TX
03.2017 - 12.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.

Store Manager

Dollar Tree
Denton, TX
10.2013 - 03.2017
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

High School Diploma - Basics

Marcus High School
Flower Mound, TX
06.1997

Business Administration And Management

Nctc
Corinth, TX
01.1997

Skills

  • Customer Engagement
  • Staff Assignments
  • Continuous Development
  • Placement Optimization
  • Supply Ordering
  • Store Displays
  • Inventory Management
  • Flexible Work Schedule
  • Stock Organization
  • Business Development and Planning
  • Customer Service
  • Performance Monitoring and Evaluation
  • Store Merchandising
  • Brand Awareness
  • Sales and Marketing Support

Timeline

Store Manager

Rally House
08.2020 - Current

Asm

Justice Tween Brands
03.2017 - 12.2020

Store Manager

Dollar Tree
10.2013 - 03.2017

High School Diploma - Basics

Marcus High School

Business Administration And Management

Nctc

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Emily Tollefson