Emily Toriz
Slidell
Summary
Dynamic customer service professional with a proven track record at Crunch Fitness, excelling in upselling and enhancing client relationships. Skilled in problem resolution and active listening, I consistently exceeded service standards, contributing to significant sales growth and elevated customer satisfaction levels. Proficient in data entry and appointment scheduling, I thrive in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/ Sales Associate
Crunch Fitness
09.2023 - 02.2025
- Handled high-pressure scenarios with professionalism.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Representative
Green Speed Training Facility
01.2021 - 02.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate Of Applied Science - Kinesiology
Southwestern College
Chula Vista, CA05.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Product sales
- Computer proficiency
- Follow-up skills
- Appointment scheduling
- Filing
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative/ Sales Associate
Crunch Fitness
09.2023 - 02.2025
Sales Representative
Green Speed Training Facility
01.2021 - 02.2025
Associate Of Applied Science - Kinesiology
Southwestern College
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