Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Donaldson

Memphis,TN

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Edible Arrangements. Skilled in problem-solving and critical thinking, adept at handling complaints and resolving conflicts with empathy. Demonstrated proficiency in call center operations and computer use, contributing to significant improvements in customer service delivery.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/ Sales Associate

Memphis River Boats
03.2017 - 12.2018

Customer Service Representative

Walgreens
08.2016 - 03.2017

Customer Service Representative

Edible Arrangements
02.2012 - 07.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Rivercrest High School
Wilson, AR

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling

Timeline

Customer Service Representative/ Sales Associate

Memphis River Boats
03.2017 - 12.2018

Customer Service Representative

Walgreens
08.2016 - 03.2017

Customer Service Representative

Edible Arrangements
02.2012 - 07.2014

Rivercrest High School
Kayla Donaldson