Emily Valdez
Charlotte,NC
Summary
- Results driven professional with demonstrated leadership experience in customer service, operations, and brand representation within fast paced environments. Highly skilled in building and maintaining relationships, managing data and daily operations using Entrata, and community engagement initiatives. Recognized for strong problem solving abilities, adaptability, and a consistent commitment to delivering high quality service while contributing to efficient, collaborative teams.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Student Ambassador
Yugo
Charlotte, NC
12.2024 - Current
- Strong customer service and representation through clear communication, speaking with prospects, building relationships, and positively representing the brand
- Support leasing and daily operations by assisting with applications, giving tours, assisting residents, and managing leads
- Promote events, support outreach efforts, and encourage community involvement
- Use Entrata for data entry, maintaining organized records, and providing general office support
- Demonstrate strong organization, time management, multitasking, problem-solving, teamwork, and flexibility in fast-paced environments
Barista Shift Lead
Starbucks
Brevard, NC
09.2021 - 08.2024
- Served as a Barista Trainer by onboarding and coaching new team members on customer service, workflow, and store standards
- Trained new team members on beverage preparation standards to uphold product consistency and exceed customer satisfaction
- Monitor inventory usage and place supply orders to prevent shortages and maintain uninterrupted cafe operations
- Implement health and safety protocols to ensure compliance with regulations and promote a safe working environment
Education
International Business
University of North Carolina At Charlotte
Charlotte, NC 01.2024 - 12.2025
Strategic Management
Korea University
06.2022 - 08.2022
Skills
- Customer service
- Event promotion
- Data entry
- Team building
- Problem solving
- Event management
- Relationship building
- Social media promotion
- Customer service skills
- Marketing
Languages
Spanish
Native/ Bilingual
Timeline
Student Ambassador
Yugo
12.2024 - Current
International Business
University of North Carolina At Charlotte
01.2024 - 12.2025
Strategic Management
Korea University
06.2022 - 08.2022
Barista Shift Lead
Starbucks
09.2021 - 08.2024