Summary
Work History
Education
Skills
Licenses
Timeline
Generic

Emily Valverde

Kerrville,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Customer Service Representative

IAA
  • This was a remote position where I had to multitask in various situations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Assistant

Century 21
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Early Childhood Educator

Tivy Child Development Center
  • This was a remote position where I had to multitask in various situations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Our Lady of The Hills
Kerrville, TX
05.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Licenses

Real

Estate license

Timeline

Customer Service Representative

IAA

Office Assistant

Century 21

Early Childhood Educator

Tivy Child Development Center

Our Lady of The Hills

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Emily Valverde