Prepared coffee and specialty drinks promptly while delivering exceptional customer service.
Educated customers on menu items and specialty drinks to enhance their experience.
Collaborated with team members to streamline operations during peak hours.
Maintained a clean, organized workspace to comply with health standards.
Monitored stock levels and conducted inventory counts to maintain product availability.
Supervisor
AMC Theatres
New York
02.2024 - 12.2025
Supervised daily theatre operations by supporting crew members, assigning tasks, and ensuring excellent guest service.
Assisted guests with ticket purchases, concessions, and general inquiries while operating the POS system and resolving customer concerns.
Counted and balanced cash drawers at the end of each shift, maintaining accuracy and following company cash-handling procedures.
Monitored cleanliness and compliance with health and safety standards, while communicating with managers and team members to keep operations running smoothly.
Summer Intern
Childrens Arts & Science Workshop
The Bronx
05.2025 - 08.2025
Served as an assistant teacher for summer program classes, aiding the main instructor in delivering workshops and
Presentations on topics like college preparation.
Addressed student inquiries, offering guidance and support to improve overall learning experience.
Assisted with grading assignments, ensuring timely and accurate feedback for students
Participated in PBL meetings to support attendance tracking and monitoring.
Conducted research and analysis on existing administrative processes and procedures within the organization.
Education
Bachelor of Arts - Journalism
Baruch College
New York, NY
05-2027
High School Diploma -
Eximius College Preparatory Academy
Bronx
06-2022
Skills
Bilingual in English and Spanish
Customer service and hospitality
Front desk and reception support
Microsoft Office (Word, Excel, Outlook, PowerPoint) Google Workspace (Docs, Sheets, Gmail, Calendar)
POS systems, cash handling, and payment processing