Emily Villarreal
Summary
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
General Manager
Lucky's Cafe - Consolidated Restaurant Operations
07.2024 - Current
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitor financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth.
Substitute Teacher & Softball Coach
Annunciation Orthodox School
02.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Promoted player development beyond athletics by emphasizing importance of academics, community involvement, and personal growth.
- Improved overall team ranking by focusing on individual skill development and emphasizing teamwork.
General Manager
Azuza Houston
04.2020 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Bar Manager
Westwood Golf Club
08.2020 - 05.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Closed out cash register and prepared cashier report at close of business.
Education
Bachelor of Science - Sports Management & Radio, Television, Film
Texas Southern University
Houston, TX05-2022
Skills
- Team management
- Economic Analysis
- Training and coaching
- Problem-solving
- Safety awareness
- Word, Powerpoint, Excel Certified
- Twitter Flight School Certified
- Facebook Blueprint Certified
Timeline
General Manager
Lucky's Cafe - Consolidated Restaurant Operations
07.2024 - Current
Substitute Teacher & Softball Coach
Annunciation Orthodox School
02.2023 - 05.2024
Bar Manager
Westwood Golf Club
08.2020 - 05.2023
General Manager
Azuza Houston
04.2020 - 11.2023
Bachelor of Science - Sports Management & Radio, Television, Film
Texas Southern University
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