Emily Vincent
Morgantown,WV
Summary
Enthusiastic Waitress with 2 years of experience in a casual, fun type dining. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.
Overview
2
2
years of professional experience
Work History
WaitressHost
Pines Country Club
Morgantown , WV
05.2018 - 01.2020
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Morgantown High School
109 Wilson Ave.05.2021
Skills
- Customer service
- Relationship Development
- Communications
- Organization
- Business Operations
- Team Building
Timeline
WaitressHost
Pines Country Club
05.2018 - 01.2020
Morgantown High School