Emily Walker-Veloso
Brunswick,GA
Summary
I am a dedicated and adaptable professional with a proven track record in the retail industry. Skilled in coaching, customer service, operational efficiency, and collaborative teamwork, I bring a strong work ethic and a growth mindset to every role. I am eager to continue developing my abilities and take on new challenges that allow me to expand my skills and contribute meaningfully to team and company success. I am working toward earning my Master Cosmetologist license.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Task Associate
Ulta
Pooler, GA
10.2025 - 04.2026
- Provided attentive customer service, resolving inquiries to enhance shopping experience.
- Maintained inventory by restocking shelves and replenishing out-of-stock items in a timely manner.
- Assisted with receiving and processing shipment deliveries to maintain stock levels.
- Executed planogram resets to maintain visual merchandising and uphold brand standards.
- Educated customers and coached employees on store loyalty program and credit card signup to increase customer engagement.
Vehicle Acquisition Specialist
AutoNation
Hardeeville, SC
02.2025 - 10.2025
- Responded promptly to online inquiries from prospective vehicle buyers across multiple platforms (website, third-party leads, social media, etc.) via phone, email, and text.
- Set and confirmed appointments for in-store visits, test drives, and vehicle appraisals, ensuring smooth handoff to sales or acquisition team.
- Assisted customers selling vehicles by gathering details, conducting assessments, and coordinating trade-in or purchase offers to facilitate seamless transactions.
- Maintained detailed records of all customer interactions in CRM systems to ensure follow-up and continuity in the sales process.
- Built rapport and trust with customers through transparent, customer-first service and timely responses, enhancing overall customer satisfaction.
- Collaborated with sales managers and acquisition teams to achieve appointment-setting and vehicle acquisition targets, driving team success.
- Adapted communication style to meet the preferences of each customer, contributing to a high engagement and conversion rate.
- Contributed to team success by consistently meeting or exceeding monthly appointment-setting and lead-response KPIs.
Assistant BDC Manager
Pittman Enterprise Chatham Parkway Toyota & Subaru
Savannah, GA
03.2024 - 10.2024
- Oversaw in-office sales agents, providing real-time coaching on customer conversations to ensure alignment with performance expectations and brand standards.
- Responded to internet inquiries from prospective customers via their preferred communication method, enhancing engagement and customer experience.
- Scheduled appointments for interested customers and conducted follow-ups to increase show rates and drive sales conversions.
- Utilized CRM to proactively source business opportunities beyond incoming internet leads.
- Managed CRM system operations, including adding/removing users, ensuring system functionality, and facilitating communication between six store locations and external partners.
- Created and managed employee schedules to ensure proper staffing coverage and workflow efficiency across the office.
- Created text and email templates for team use to streamline customer communications and maintain consistency in messaging.
- Maintained up-to-date inventory information to ensure accurate availability for customer inquiries and sales.
- Generated monthly performance reports to analyze departmental trends, monitor KPIs, and identify opportunities for improvement.
- Completed EOM (End-of-Month) commission sheets and department reports, supporting payroll accuracy and performance reviews.
- Stepped in to assist the direct supervisor during absences, including conducting interviews and managing urgent employee needs.
- Provided cross-functional support by assisting teammates during high-volume periods or when they were unavailable to maintain business continuity and communication with customers.
Internet Sales Manager
Smith Automotive Group
Savannah, GA
10.2023 - 03.2024
- Oversaw the Internet Sales Department (BDC) for two dealership locations, ensuring consistent performance, customer engagement, and operational alignment.
- Developed and implemented a structured internet sales process within the CRM, streamlining task handling and follow-up for the entire BDC team.
- Responded to online customer inquiries via phone, text, or email based on communication preferences, providing timely and personalized assistance.
- Scheduled appointments for prospective customers and coordinated with sales staff to maximize showroom traffic and conversion rates.
- Created standardized email and text templates for team use to improve communication efficiency and maintain brand consistency.
- Maintained vehicle inventory in CRM to ensure accurate availability for customer inquiries and support sales team operations.
- Analyzed department performance and appointment metrics in detailed End-of-Month (EOM) reports to identify opportunities for improvement.
- Managed CRM system functionality, including onboarding/offboarding employees, maintaining user access, and coordinating between both dealerships and third-party vendors.
- Assisted team members and managed escalated customer communications to facilitate smooth operational processes.
Business Development Coordinator
Step One Automotive Group
Savannah, GA
07.2022 - 10.2023
- Engaged internet prospects and existing customers through preferred channels, delivering prompt, personalized assistance to enhance customer satisfaction.
- Coordinated appointments for prospective customers to facilitate seamless transitions to in-store visits and test drives, improving customer experience.
- Delivered exceptional customer service by understanding individual needs and aligning them with dealership products and services.
- Leveraged in-depth knowledge of vehicle inventory, dealership offerings, promotions, and financing options to effectively address customer inquiries.
- Accurately updated and maintained the CRM and customer database, supporting follow-ups and fostering repeat business opportunities.
Merchandise Service Coordinator
Ulta Beauty
Savannah, GA
06.2021 - 07.2022
- Planned and executed weekly ad-sets and product resets, ensuring accurate visual merchandising and promotional compliance.
- Executed weekly cycle counts, inventory adjustments, shipment processing and auditing, supply ordering, and return authorizations to uphold operational excellence.
- Managed daily store operations, including opening and closing procedures, register reconciliation, and safe deposits to ensure smooth functioning.
- Managed scheduling needs, including making real-time adjustments to ensure proper shift coverage and operational efficiency.
- Trained and coached store associates, promoting collaboration and adherence to performance standards.
- Ensured store readiness by maintaining organization, cleanliness, and compliance with company policies and procedures.
- Completed and printed PMTs (Payroll Management Tools) for both salon and retail departments to support accurate payroll and reporting.
Lead Cashier/Beauty Advisor
Ulta
Savannah, GA
07.2019 - 06.2021
- Delivered active and attentive customer service, resolving inquiries and ensuring a positive shopping experience.
- Handled cash transactions and maintained register accountability, ensuring accurate financial reporting.
- Educated customers and coached fellow employees on the store loyalty program and credit card signup process to drive customer engagement and sales.
- Restocked shelves and replenished out-of-stock items promptly to enhance inventory availability.
- Assisted with receiving and processing shipment deliveries to maintain stock levels.
- Executed planogram resets to maintain consistent visual merchandising and adherence to brand standards.
- Processed return authorizations according to company policies.
Education
Master Cosmetologist Licensure - Cosmetology
Savannah Technical College
Rincon, GA05-2027
High School Diploma -
Manville High School
Manville, NJ06-2015
Skills
- Customer service
- Client relations
- Customer engagement
- Lead generation
- Sales coordination
- Business development
- Management
- Employee training
- Retail operations
- Organizational skills
- Microsoft Office
- Computer skills
- Presentation skills
- Phone etiquette
- Product demos
- Communication skills
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, December 2022 to December 2026
Timeline
Task Associate
Ulta
10.2025 - 04.2026
Vehicle Acquisition Specialist
AutoNation
02.2025 - 10.2025
Assistant BDC Manager
Pittman Enterprise Chatham Parkway Toyota & Subaru
03.2024 - 10.2024
Internet Sales Manager
Smith Automotive Group
10.2023 - 03.2024
Business Development Coordinator
Step One Automotive Group
07.2022 - 10.2023
Merchandise Service Coordinator
Ulta Beauty
06.2021 - 07.2022
Lead Cashier/Beauty Advisor
Ulta
07.2019 - 06.2021
Master Cosmetologist Licensure - Cosmetology
Savannah Technical College
High School Diploma -
Manville High School