Emily Walsh
Cedar Rapids,IA
Summary
Results-driven professional with expertise in customer relations and small business operations. Demonstrated ability to enhance client satisfaction through effective communication and time management.
Overview
15
15
years of professional experience
Work History
Owner / Operator - In-Home Childcare
Self Employed Services
Cedar Rapids, IA
05.2016 - Current
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Planned and implemented age-appropriate educational activities supporting early childhood development
- Managed daily schedules including meals, naps, learning activities and outdoor play
- Communicated regularly with parents regarding child development, behaviors and milestones
- Established strong relationships with clients, resulting in increased referrals and repeat business.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Treasurer and Communications
Junior Cougar Baseball Organization
Cedar Rapids, IA
08.2021 - 06.2025
- Managed financial transactions and maintained accurate records for organization's budget.
- Implemented cost-reduction strategies, optimizing resources allocation and budget management.
- Collaborated with board members to achieve financial goals
- Coordinated and managed logistics for event, tryouts and fundraising opportunities
- Participated in marketing, outreach and other visibility efforts through website and social media accounts
- Facilitated smooth transitions between season by creating detailed schedules and providing clear communication to staff and participants.
- Managed maintenance of properties, purchasing of supplies, inventory, insurance and business contracts.
- Mentored coaches on best practices in leadership, safety protocols, and sportsmanship to enhance their skills and impact on athletes.
Internet Sales and Service Consultant
GoDaddy
Cedar Rapids, IA
12.2013 - 12.2015
- Educated customers on online products and service strategies to help customers obtain their ultimate business goals.
- Met and exceeded expectations through metrics, procedures, business processes and performance standards.
- Provided technical support with computer applications, website technologies, social media and devices.
- Performed diagnostics and troubleshooting of system issues, using multiple tools and systems.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
Marketing and Advertising Sales Consultant
MediaQuest Outdoor
Cedar Rapids, IA
06.2011 - 11.2013
- Prepared professional presentations to individuals or groups and negotiating contracts including associated documentation.
- Responsible for scheduling and troubleshooting equipment issues on digital displays.
- Creatively developed advertising concepts and campaigns for print and digital designs.
- Managed particular industries for potential accounts as well as maintained relationships with high-profile clientele.
- Participate in marketing efforts to solicit new business while increasing sales and revenue.
Marketing Manager
Fleck Sales
Cedar Rapids, IA
02.2011 - 06.2012
- Responsible for hiring, training, scheduling and managing the team.
- Arranged and coordinated event and training materials.
- Administered and maintained budgets, expenses and payroll entry for the team.
- Created and maintained account relationships through promotional sales and marketing solutions.
- Responsible for event planning logistics, scheduling and marketing for all events.
- Provided leadership and coaching to all accounts and team on product knowledge and selling skills.
Education
Bachelor of Arts - Interdepartmental Studies. Focus Area: Business
University of Iowa
Iowa City, IA05-2009
Associate of Arts - Business Administration
Kirkwood Community College
Cedar Rapids, IA05-2007
Skills
- Customer relations
- Small business operations
- Verbal and written communication
- Microsoft Office Suite
- Time management
- Company event coordination
Timeline
Treasurer and Communications
Junior Cougar Baseball Organization
08.2021 - 06.2025
Owner / Operator - In-Home Childcare
Self Employed Services
05.2016 - Current
Internet Sales and Service Consultant
GoDaddy
12.2013 - 12.2015
Marketing and Advertising Sales Consultant
MediaQuest Outdoor
06.2011 - 11.2013
Marketing Manager
Fleck Sales
02.2011 - 06.2012
Bachelor of Arts - Interdepartmental Studies. Focus Area: Business
University of Iowa
Associate of Arts - Business Administration
Kirkwood Community College