Jennifer Johnson
Ranson
Summary
Accomplished professional with a proven track record in small business operations and customer relations.
Excelled in enhancing client satisfaction and streamlining business processes. Skilled in verbal communication and attention to detail, achieving significant improvements in service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Childcare Home Owner/Operator
Self
11.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Hair Salon Assistant
Slayed Hair & Beauty Bar
08.2020 - 01.2021
- Enhanced client satisfaction by providing exceptional customer service
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling scheduling .
Dispatcher Coordinator
DM Bowman Trucking
03.2018 - 07.2020
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
Education
Diploma - Front Office Medical Billing And Coding
Valley College
Martinsburg, WVDiploma - Required
Brunswick High School
Brunswick, MD06.1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Attention to detail
- Teamwork and collaboration
Timeline
Childcare Home Owner/Operator
Self
11.2020 - Current
Hair Salon Assistant
Slayed Hair & Beauty Bar
08.2020 - 01.2021
Dispatcher Coordinator
DM Bowman Trucking
03.2018 - 07.2020
Diploma - Front Office Medical Billing And Coding
Valley College
Diploma - Required
Brunswick High School
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