Emily Weldin
Hannibal,NY
Summary
Dedicated and results-driven professional with a proven track record in delivering exceptional customer service. Recognized for strong interpersonal skills and the ability to build rapport with diverse clientele, ensuring a positive and engaging experience. A diligent and hardworking individual known for going the extra mile to meet and exceed expectations. Highly organized and detail-oriented, adept at managing complex tasks and maintaining meticulous records. Seeking to leverage these strengths to contribute to a dynamic team and consistently deliver outstanding customer satisfaction.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Wayne's Pharmacy
01.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Key Holder
Joann Fabrics
10.2012 - 01.2016
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Education
Bachelor of Arts - Art History
SUNY College At Oswego
Oswego, NY06.2015
Skills
- Pharmaceutical Sales and Services
- Staff Leadership
- Problem-Solving Skills
- Medicare and Medicaid Processes
- FDA and HIPAA Compliance
- Payment Processing
- Resolving Customer Issues
- Insurance Claim Processing Software
- Safety Protocols and Risk Management
- High-Volume Environments
- HIPAA
- Preparing Bubble Packs
Timeline
Pharmacy Technician
Wayne's Pharmacy
01.2016 - Current
Key Holder
Joann Fabrics
10.2012 - 01.2016
Bachelor of Arts - Art History
SUNY College At Oswego
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