Emily Wengenroth
Deer Park,TX
Summary
Highly customer-focused with a substantial background in guest services. Broad experience includes handling guest inquiries, managing reservations, and providing top-notch hospitality service. Strong interpersonal skills and exceptional problem-solving abilities lead to enhanced guest satisfaction. Previous roles showcased dedication to creating positive guest experiences and improving overall operations.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Mister Car Wash
Pasadena, TX
03.2024 - Current
- Greeted customers and answered questions regarding services offered.
- Assisted customers with selection of car wash packages and add-on services.
- Operated cash register to process customer payments.
- Maintained a clean, organized, and safe work environment.
Beauty Consultant
Palm Beach Tan
Deer Park, Texas
07.2023 - Current
- Assisted customers in selecting products based on their individual needs and preferences.
- Engaged with customers in a friendly manner to build strong relationships.
- Conducted skin analysis to determine the customer's skin type and recommend a suitable tanning regime.
- Ensured all equipment was clean and sanitized between uses for safety reasons.
Assistant Manager
Claire's Boutique
Pasadena, Texas
12.2022 - 01.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted customers with selecting jewelry for their piercings.
- Cleaned, sterilized, and sanitized equipment before and after each customer service.
- Processed transactions using a point-of-sale system.
Line Cook
Panera Bread
Pasadena, Texas
01.2022 - 07.2022
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Communicated effectively with other staff members regarding orders and menu changes.
Line Cook
I Heart Mac And Cheese
Pasadena, Texas
05.2021 - 01.2022
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests' tables.
- Maintained cleanliness standards for all service areas including the dining room, kitchen, and storage areas.
Education
High School Diploma -
Deer Park High School
Deer Park, TX04-2023
Associate of Arts - Accounting
San Jacinto College District
Pasadena, TX05-2024
Skills
- Upselling abilities
- Complaint Handling
- Strong interpersonal skills
- Payment Processing
- Cash handling experience
- Sales
- Products knowledge
- Detail-orientated
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Guest Service Associate
Mister Car Wash
03.2024 - Current
Beauty Consultant
Palm Beach Tan
07.2023 - Current
Assistant Manager
Claire's Boutique
12.2022 - 01.2024
Line Cook
Panera Bread
01.2022 - 07.2022
Line Cook
I Heart Mac And Cheese
05.2021 - 01.2022
High School Diploma -
Deer Park High School
Associate of Arts - Accounting
San Jacinto College District
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