Professional communicator with expertise in managing high volumes of calls and ensuring customer satisfaction. Recognized for strong team collaboration and adaptability to changing priorities. Effective in interpersonal communication and problem-solving, consistently meeting team targets.
Work History
Raffel Caller
7 Years 5 Months
Regency Prineville Rehabilitaion Nursing Center | 05.2019 - 2020
Managed inbound and outbound calls, routing messages to nursing, admissions, and administrative teams.
Scheduled resident appointments and coordinated communication with families, vendors, and outside providers.
Documented call details accurately, maintaining clear records for follow-up and continuity of care.
Prioritized urgent requests and escalated time-sensitive concerns to appropriate staff promptly.
Resolved routine caller questions regarding services, visiting procedures, and department contacts.
Dishwasher
Dillon's Grill | 2017 - 2017
Maintained dishwashing area, ensuring clean plates, glassware, and utensils for continuous kitchen service.
Sanitized cookware and serving equipment according to food safety standards and sanitation procedures.
Organized clean dish storage to support efficient restocking during peak meal periods.
Operated commercial dish machine, monitoring cycles and resolving minor equipment issues quickly.
Assisted kitchen staff by clearing workstations and disposing of waste to maintain workflow.
Clothing Sales Associate
3 Years 1 Month
Opportunity Foundation Of Central Oregon | 01.2004 - 02.2007
Assisted customers with clothing selections, sizing, and fitting room support.
Processed sales transactions accurately using point-of-sale register.
Sorted, tagged, and stocked donated apparel for floor readiness.
Maintained organized merchandise displays to improve shopping experience.