Summary
Overview
Work History
Education
Skills
Awards and Recognition
Timeline
Generic

Emily Wilkins

Roseville,CA

Summary

Driven Corporate Trainer with a proven track record at TopGolf, enhancing training effectiveness and employee engagement through innovative coursework and public speaking. Excelled in mentorship and Microsoft Office, significantly optimizing team performance and leadership development. Demonstrates exceptional communication and positivity, embodying brand standards and culture.

Overview

7
7
years of professional experience

Work History

Corporate Trainer

TopGolf
09.2023 - Current
  • Worked with a team of 10 small team to open new venues across the country.
  • Facilitated information to large groups in engaging and entertaining ways to create interest and improve impact of training.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Demonstrated brand standards and worked with management to development lasting culture in venue.

Training Lead

TopGolf
07.2022 - Current
  • Analyzed current training procedure and worked with management to create more efficient and effective coursework.
  • Oversaw the completing of onboarding tasks, compliance metrics, and in person facilitation for all new team members.
  • Worked with existing team members to continue building upon best practices and optimizing results.
  • Lead a team of roughly 50 people in establishing public speaking and presentation skills, and creating a path to leadership.

Team Lead

TopGolf
08.2020 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Optimized the experience of the guest by overseeing quality of food, drinks, and service.
  • Created a professional relationship with team members to establish positive reactions to feedback and coaching conversations.

Playmaker

TopGolf
05.2019 - Current
  • Held many positions such as Guest Services, Busser, Food Runner, Server, and Barback.
  • Ensured the experience of the guests by always maintaining a positive attitude and professionalism.
  • Became a leader to my peers and demonstrated best practices that they could look up to.

Server

Primetime Pizza
04.2017 - 04.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared food orders for guests.

Education

Associate of Science - Natural Science

Sierra College
Rocklin, CA
05.2022

Associate of Science - Allied Health - General Option

Sierra College
Rocklin, CA
12.2021

Wheatland Union High School
Wheatland, CA
06.2019

Skills

  • Public Speaking
  • Communication
  • Positivity
  • Mentorship
  • Proficient with Microsoft Excel, Word, Powerpoint
  • Canva

Awards and Recognition

  • Pirate Award (for embodying school culture) - Wheatland High School, 2019
  • Core Values Award - Topgolf, 2020
  • Moments That Matter Award - Topgolf, 2021

Timeline

Corporate Trainer

TopGolf
09.2023 - Current

Training Lead

TopGolf
07.2022 - Current

Team Lead

TopGolf
08.2020 - Current

Playmaker

TopGolf
05.2019 - Current

Server

Primetime Pizza
04.2017 - 04.2019

Associate of Science - Natural Science

Sierra College

Associate of Science - Allied Health - General Option

Sierra College

Wheatland Union High School

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