Rebecca Sacks
Altamonte Springs,FL
Summary
Dynamic Corporate Trainer with a proven track record in delievering engaging training materials and facilitating impactful learning sessions. Skilled in public speaking and employee engagement, driving organizational growth through effective communication.
Overview
7
7
years of professional experience
Work History
Corporate Trainer
Progressive Insurance
Mayfield Heights, OH
10.2023 - Current
- Created engaging training materials, including presentations, manuals, and interactive modules.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
- Maintained records on attendance and participation.
- Facilitated virtual learning sessions.
Customer Preservation Team
Progressive Insurance
Mayfield Heights, OH
10.2022 - 10.2023
- Resolved customer inquiries, ensuring timely and accurate solutions to enhance satisfaction.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Blended Sales and Service Representative
Progressive Insurance
Mayfield Heights, OH
09.2019 - 10.2021
- Assisted customers with inquiries and policy changes to enhance satisfaction.
- Resolved complex customer issues by analyzing concerns and providing effective solutions.
- Educated clients on coverage options, tailoring solutions to individual needs.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Charles F Brush High School
Lyndhurst, OH05-1995
Skills
- Organizational development
- Group discussion facilitation
- Team exercises
- Clear communication
- Classroom experience
- Employee surveying
- Role playing
- Business needs analysis
- Attention to detail
- Public speaking
- Relationship building
- Employee engagement
Timeline
Corporate Trainer
Progressive Insurance
10.2023 - Current
Customer Preservation Team
Progressive Insurance
10.2022 - 10.2023
Blended Sales and Service Representative
Progressive Insurance
09.2019 - 10.2021
High School Diploma -
Charles F Brush High School