Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Williams

Fort Smith,AR

Summary

Dynamic professional with a proven track record at Mercy, adept in patient service and HIPAA Compliance. Excelled in enhancing service quality by coordinating with diverse teams and leveraging patient scheduling abilities. Demonstrated leadership at Taco Bell, driving productivity and team performance. Skilled in quick learning and self-motivation, committed to achieving excellence in customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Patient Service

Mercy
10.2023 - Current
  • Assisted with administrative, clerical, patient service or operational support duties.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Consulted nurses on team to improve service provided for each patient.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Answered patient inquiries and provided information about healthcare services.
  • Answered questions and offered information to provide customer service to patients, family members and visitors.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.

Manager

Taco Bell
10.2016 - 10.2023
  • Accomplished multiple tasks within established timeframes.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Elmwood High School
Elmwood, WI
05.2012

Skills

  • Patient service
  • Self motivated
  • Willing to learn
  • Able to learn quickly
  • Patient scheduling abilities
  • Patient greeting
  • Eligibility Determination
  • Appointment Scheduling
  • HIPAA Compliance

Timeline

Patient Service

Mercy
10.2023 - Current

Manager

Taco Bell
10.2016 - 10.2023

High School Diploma -

Elmwood High School

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Emily Williams