Emily Williams
Paragould,AR
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Representative
America's Car-Mart
Jonesboro, AR
05.2025 - Current
- Managed customer accounts, maintaining accurate records and ensuring compliance with policies.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Developed comprehensive account plans tailored to individual client needs.
- Collaborated with team members to effectively address customer inquiries and concerns.
- Engaged customers through effective communication to identify needs and recommend solutions.
- Participated in team meetings to strategize on sales goals and initiatives.
- Maintained detailed documentation of all client interactions for future reference.
- Oversaw accounts receivable, including collections from delinquent accounts.
Certified Medical Assistant
Arkansas Methodist Medical Center
Paragould, Arkansas
11.2022 - 02.2025
- Assisted healthcare providers during patient examinations and medical procedures.
- Scheduled patient appointments and managed records using electronic health systems.
- Administered medications, vaccinations, and injections under physician supervision.
- Prepared examination rooms with necessary supplies and maintained cleanliness standards.
- Educated patients on treatment plans, procedures, and medication instructions.
- Collected and processed lab specimens for diagnostic testing effectively.
- Monitored vital signs and reported changes to medical staff promptly.
- Coordinated referrals to specialists and arranged follow-up care as needed.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Explained treatment procedures and physicians' instructions.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with scheduling patient appointments and follow-up visits.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
Certified Medical Assistant
Family Practice Clinic of Paragould
Paragould, Arkansas
11.2021 - 03.2023
- Assisted healthcare providers during patient examinations and medical procedures.
- Administered medications, vaccinations, and treatments per physician instructions.
- Scheduled appointments and managed electronic health records efficiently.
- Collected and processed lab specimens for diagnostic testing purposes.
- Monitored patient vital signs and reported changes to medical staff promptly.
- Educated patients on treatment plans, medications, and care instructions.
- Coordinated referrals and follow-up care for patients effectively.
- Maintained cleanliness in examination rooms, ensuring necessary supplies were stocked.
Certified Nursing Assistant/ Patient Care Tech
UAMS Family Medical Center
Jonesboro, AR
11.2019 - 11.2021
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Supported medical professionals during patient examinations and procedures to ensure efficiency.
- Maintained cleanliness and organization of patient rooms and common areas according to protocols.
- Documented patient care accurately in electronic health records to facilitate communication.
- Communicated effectively with patients, families, and healthcare teams to foster collaboration.
- Assisted with patient mobility and transportation within the facility to enhance comfort.
- Observed unusual symptoms and reported findings to charge nurse for immediate attention.
- Collected specimens for testing upon request, ensuring compliance with established procedures.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Medical Assistant
Dr. Randy Roberts
Jonesboro, AR
11.2018 - 11.2019
- Assisted physicians during patient examinations and medical procedures to enhance care delivery.
- Managed patient records utilizing electronic health record systems for accurate data tracking.
- Scheduled appointments and coordinated follow-ups efficiently to optimize patient flow.
- Prepared examination rooms, ensuring all necessary medical supplies were available.
- Educated patients on treatment plans and medication instructions to promote understanding.
- Conducted basic laboratory tests and processed specimens accurately under supervision.
- Maintained cleanliness of medical equipment and examination rooms, ensuring readiness for patients.
- Administered injections and medications as directed, adhering to safety protocols.
Education
Certified Medical Assistant - Nursing
R & L Healthcare
Little Rock01-2021
Pre-Health Admissions - Nursing
Astate
Jonesboro, AR12-2019
Associate of Applied Science - Nursing
AState
Jonesboro, AR12-2018
GED -
Jonesboro High School
Jonesboro11-2006
Certified Nursing Assistant -
Certified Nursing Assistant
Jonesboro, AR04-2006
Skills
- Account management and customer relationship management
- Compliance documentation
- Sales strategy
- Conflict resolution
- Data analysis
- Electronic health records and medical terminology
- Patient scheduling
- Attention to detail
- Problem solving and decision making
- Time management
- Goal orientation
- Written communication
- Multitasking
- Reliability
Affiliations
- crafting
- camping
- hiking
- bonfires
- reading
Certification
- Certified Medical Assistant
- Certified Nursing Assistant
- Pre-Health Certificate
- BLS Certified
Timeline
Account Representative
America's Car-Mart
05.2025 - Current
Certified Medical Assistant
Arkansas Methodist Medical Center
11.2022 - 02.2025
Certified Medical Assistant
Family Practice Clinic of Paragould
11.2021 - 03.2023
Certified Nursing Assistant/ Patient Care Tech
UAMS Family Medical Center
11.2019 - 11.2021
Medical Assistant
Dr. Randy Roberts
11.2018 - 11.2019
Certified Medical Assistant - Nursing
R & L Healthcare
Pre-Health Admissions - Nursing
Astate
Associate of Applied Science - Nursing
AState
GED -
Jonesboro High School
Certified Nursing Assistant -
Certified Nursing Assistant
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