Emily Wilson
Elon,NC
Summary
Searching for an invigorating and innovative community to proceed in my communications and administrative growth. Friendly and motivated with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various tasks of handling all shift needs. Hospitable Front of House Service Professional leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by implementing policies and boosting high morale.
Overview
7
7
years of professional experience
Work History
Server Assistant Lead
Longhorn Steakhouse
07.2023 - Current
- Greet customers warmly to provide exceptional customer service
- Practice mindfulness to accommodate to each individual need
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Sale's Consultant
Lowes Home Improvment
12.2021 - 07.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Supported clients with business analysis, documentation, and data modeling.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Front of House Shift Lead
Planet Fitness
03.2019 - 03.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission, enabling a "Judgement Free Zone".
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Senior Team Lead
Chick-fil-A
05.2016 - 03.2019
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Art, Fine Arts, Art Therapy
Alamance Community College
Graham, NC06.2025
High School Diploma -
Western Alamance High School
Elon, NC06.2017
Skills
- Hospitality Management
- Performance Improvement
- Ordering Procedures
- Cash Handling
- Issue Resolution
- Sales Expertise
- Staff Training
- Account Management
- Customer Service
- Overseeing Daily Activities
- Safety Processes
- Daily Workflow Improvement
- Cultural Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Timeline
Server Assistant Lead
Longhorn Steakhouse
07.2023 - Current
Sale's Consultant
Lowes Home Improvment
12.2021 - 07.2023
Front of House Shift Lead
Planet Fitness
03.2019 - 03.2020
Senior Team Lead
Chick-fil-A
05.2016 - 03.2019
Art, Fine Arts, Art Therapy
Alamance Community College
High School Diploma -
Western Alamance High School
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