Emily Wilson
Portland
Summary
Dynamic, detail-oriented and meticulously organized administrative professional with over 8 years of experience in the tech and startup industries. Expertise managing client-centric relationships in alignment with business operations and revenue goals. Strong commitment to optimizing processes and providing comprehensive support to company leaders and internal stakeholders. Proven ability to manage multiple projects in a fast-paced, innovative environment and consistently achieve deadlines for senior management.
Overview
8
8
years of professional experience
Work History
Client Success Manager
&Open
03.2022 - Current
- Key point of contact for both external clients and internal stakeholders. Highly skilled in providing executive briefings for leadership review to communicate project milestones and outline follow-through actions needed.
- Calendar coordination across multiple timezones for standing client weekly syncs and organizing conference calls for leadership briefings. Introduced Chili Piper integration with Google Meets & Zoom to streamline calendar bookings, reducing time spent arranging meeting availabilities.
- Proactively maintain account billing, fiscal reporting and admin tasks for client contracts, ensuring their confidential data is handled with discretion, sensitivity and professionalism.
- Strong relationship management skillsets across company network. Ability to provide clear, concise and effective communication via virtual conferencing, one-on-one meetings and in-person off-sites for large administrative teams.
Account Executive
SurveyMonkey
08.2020 - 03.2022
- Established virtual meeting agendas and platform demos for C-suite sales prospects through Zoom & Webex conferencing. Conducted beginning-to-end support with scheduling, call troubleshooting, meeting moderation and stakeholder introductions.
- Executed administrative tasks through Salesforce pipeline and Tableau reporting for Sales leadership. Utilized renewal data to diversify team's Enterprise strategy by proposing multi-year contracts, unlocking team collaboration opportunity to amplify existing account spend.
- Strengthened customer relationship skillsets by initiating proactive communication for product updates, contract renewals and suggested platform usage. Intentional outreach prompted long-term customer engagement and built rapport throughout company org chart.
- Experience working under pressure at the end of each sales cycle to close multiple high-priority contracts in accordance with team revenue targets. Outperformed monthly sales targets by 110- 125% from H2 2021- H1 2022.
Loyalty Coordinator
Airbnb
05.2015 - 07.2020
- Optimized customer loyalty & engagement strategies through Airbnb community partnerships and provided high-tier support for sensitive user inquiries. Delivered clear, thorough and concise briefings when triaging potential brand threats with senior leadership.
- Coordinated Airbnb brand events and leadership offsites. Booked executive travel arrangements, processed expense reports and Visa documentation in compliance with company travel policy.
- Instituted team process opportunities by transitioning low-tier support to call center partners, freeing up team bandwidth to focus on urgent, complex and high-priority brand risks.
Education
Bachelor of Arts - Journalism, Spanish
University of Oregon
Eugene, OregonBachelor of Science - Anthropology
Portland State University
Portland, OregonSkills
- Google & Microsoft Office Suites
- Project Management
- Executive Presentations
- Written & Oral Communication
- Schedule & Calendar Maintenance
- Networking
- Budget Reporting
- Database Maintenance
- Team Collaboration
- Organization
Timeline
Client Success Manager
&Open
03.2022 - Current
Account Executive
SurveyMonkey
08.2020 - 03.2022
Loyalty Coordinator
Airbnb
05.2015 - 07.2020
Bachelor of Arts - Journalism, Spanish
University of Oregon
Bachelor of Science - Anthropology
Portland State University
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