NYLE BUTT
Phoenixville,PA
Summary
Dedicated customer service professional with 7 years experience in a fast- paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
Overview
7
7
years of professional experience
Work History
Client Success Manager
Noticed LLC
03.2019 - Current
- Resolve 50+ weekly customer inquiries via phone and email, consistently exceeding targets
- Exceeded sales quotas by 110%+ for two concurrent years selling maintenance packages, email retainers, and addons.
- Organized customer information and account data for account planning and customer service purposes
- Managed any account related issues and escalated them to relevant department
- Followed up with customers regularly regarding new value added services to upsell/cross-sell
- Record customer information within our customer service database
- Utilized Hubspot CRM software to effectively manage high-volume of inbound and outbound customer calls
- Proactively provided feedback to Supervisor on process and procedure improvements to increase efficiency and quality of support
- Resolving customer complaints and issues and achieved a 94% call quality metric
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
Retail Sales Assistant
Trader Joes
04.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Located merchandise across various stores to address customer needs.
SALES ASSOCIATE
Bed Bath & Beyond
01.2017 - 11.2019
- Ranked Top 10 Retail Sales Store Associate in the Region
- Generated on average $60,000 in monthly in-store and online sales
- Engage customers in a courteous, helpful, and respectful manner, promptly and politely responded to customer inquiries and customer requests for support
- Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
- Operating cash registers, managing financial transactions, and balancing drawers
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Business Administration, Business Management Business Administration Public Speaking
MONTGOMERY COUNTYCOMMUNITY COLLEGE
Blue Bell, PA06.2021
High School Diploma -
MARICOURT HIGH SCHOOL
Liverpool, Merseyside02.2012
Skills
- Saleforce CRM
- Hubspot CRM
- Pipedrive CRM
- Zoom Meeting
- Microsoft Office
- Google Docs
- Organizational Skills
- Interpersonal Skills
- Help Desk Support
- Teamwork and Collaboration
- Customer Service
- Microsoft Windows and Office
- Store Opening and Closing
- Till Counting
References Available Upon Request
Nida Haque, Operations Managers
Noticed LLC
215-407-5582
Timeline
Retail Sales Assistant
Trader Joes
04.2023 - Current
Client Success Manager
Noticed LLC
03.2019 - Current
SALES ASSOCIATE
Bed Bath & Beyond
01.2017 - 11.2019
Associate of Science - Business Administration, Business Management Business Administration Public Speaking
MONTGOMERY COUNTYCOMMUNITY COLLEGE
High School Diploma -
MARICOURT HIGH SCHOOL
Similar Profiles
Jane McDonaldJane McDonald
Head of Growth Strategy at Noticed AgencyHead of Growth Strategy at Noticed Agency
Sabrena LangstonSabrena Langston
Self Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLCSelf Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLC
Ravishekhar GeerRavishekhar Geer
Managing Director/Owner at Hope Medical Center LLC and Hope Pharmacy LLCManaging Director/Owner at Hope Medical Center LLC and Hope Pharmacy LLC