Emily Orness
Spokane,US
Summary
Adept at multitasking and organization, with great attention to detail. With a proficiency in spreadsheet tracking and a welcoming attitude, my collaborative efforts and administrative skills consistently enhance team efficiency and service quality.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Spokane Glass Centers
Spokane, WA
10.2024 - Current
- Job responsibilities include answering phones, checking email, taking patient information and payment, giving quotes, and bank deposit slips.
Patients Account Representative
Spokane Eye Clinic
Spokane, WA
08.2024 - 10.2024
- Job responsibilities included processing patient payments via check and card, processing payments from insurances, mailing, calling patients regarding billing questions, working with Excel, and balancing report totals.
Patient Care Coordinator
Providence Holy Family Anticoagulation Clinic
Spokane, US
03.2020 - 08.2024
- Job responsibilities include scheduling, triage calls, documentation, patient interaction, sending and entering referrals, ordering supplies, and submitting monthly expense reports.
Receptionist
Richard Wilson, MA
Spokane, US
09.2016 - 04.2021
- Responsibilities included answering phones, scheduling, running copays, cleaning the lobby, filing charts, typing charts, and faxing.
Teacher
Pavlish Playhouse and Preschool
Spokane, US
10.2011 - 02.2020
- Responsibilities included sanitizing toys, changing diapers, potty training, creating lesson plans, and teaching toddlers.
Education
Billing & Coding Certification - Medical Billing and Coding
Ancona
04.2024
High School Diploma -
North Central High School
Spokane, Washington06.2011
Skills
- Diligent Worker
- Welcoming Attitude
- Proficient Typist at 48 WPM
- Effective Time Management
- Analytical Problem Solving
- Collaborative Team Member
- Spreadsheet tracking
- Effective planning
- Telephone etiquette
- Supply management
- Listening skills
- Call routing
- Confidentiality handling
- Administrative skills
- Attention to detail
- Multitasking and organization
Accomplishments
- Received the 'My Work Supports the Mission' award at Providence in 2024 for noticing that we were sending non-English-speaking patients noncompliant letters in English
References
References available upon request.
Timeline
Front Desk Receptionist
Spokane Glass Centers
10.2024 - Current
Patients Account Representative
Spokane Eye Clinic
08.2024 - 10.2024
Patient Care Coordinator
Providence Holy Family Anticoagulation Clinic
03.2020 - 08.2024
Receptionist
Richard Wilson, MA
09.2016 - 04.2021
Teacher
Pavlish Playhouse and Preschool
10.2011 - 02.2020
Billing & Coding Certification - Medical Billing and Coding
Ancona
High School Diploma -
North Central High School