Emily Windham
Mr Auto Glass
Palm Harbor,FL
15
years of professional experience
Dynamic Office Coordinator with a proven track record at Mr Auto Glass, excelling in schedule coordination and customer service. Adept at data entry, parts verification and records management, I consistently improved operational efficiency and client satisfaction. Recognized for fostering strong team collaboration and enhancing workflow, I am committed to delivering exceptional results.
Work History
Office Coordinator
1 Year- Coordinated customer appointments and technician schedules to maintain smooth daily workflow.
- Processed invoices, payments, and service records with accurate data entry.
- Answered incoming calls and resolved customer questions regarding repair status and services.
- Prepared job files and supporting paperwork for insurance claims and service orders.
- Updated order details in scheduling systems to keep records current and organized.
- Monitored office supplies and replenished materials to support uninterrupted operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reconciled account files to identify missing pay for completed jobs and organized insurance reimbursement for timely processing.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Handled end-to-end insurance claim correspondence, coordinating between business and clients to ensure timely claim progression.
Account Representative
2 Years 9 Months- Managed customer inquiries and provided accurate product, service, and order information.
- Processed quotes, orders, and follow-up communications to maintain smooth account workflows.
- Coordinated scheduling details with internal teams to support timely glass service delivery.
- Resolved customer concerns promptly while maintaining professional communication and account accuracy.
- Collaborated with operations staff to align service commitments with customer expectations.
- Maintained consistent communication with clients to strengthen satisfaction and repeat business.
- Contacted customers to assess satisfaction and current needs.
- Facilitated training sessions for new account representatives, enhancing team's overall skill set and performance.
- Developed and maintained strong relationships with key accounts to ensure client retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Achieved or exceeded company-defined sales quotas.
- Maintained operations in a dealership service drive that saw over 100 customers per day, ensuring organization and timely service with the correct advisors.
Sales Associate
7 Years 9 Months- Greeted guests, answered product questions, and resolved concerns to support positive shopping experiences.
- Operated point-of-sale registers, processed payments, and handled returns with accuracy.
- Replenished merchandise, maintained stockroom organization, and ensured shelves stayed sale-ready.
- Executed zoning and recovery tasks to keep sales floor organized, safe, and visually appealing.
- Picked and packed online orders using fulfillment systems while meeting accuracy standards.
- Verified pricing, signage, and promotional placement to ensure consistent store presentation.
- Assisted teammates with training, coverage, and workflow coordination during high-volume periods.
- Identified inventory gaps, communicated needs to leadership, and supported efficient restocking efforts.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Team Lead
3 Years 3 Months- Supervised front-of-house operations, ensuring fast service and consistent guest experience.
- Trained team members on drive-thru procedures, order accuracy, and service standards.
- Coordinated daily shift assignments to maintain smooth workflow during peak periods.
- Monitored food safety and sanitation practices to support compliance and cleanliness.
- Resolved guest concerns quickly, preserving service quality and brand standards.
- Assisted with cash handling, register accuracy, and end-of-shift reconciliation.
- Supported opening and closing tasks, including restocking, setup, and cleanup.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Education
No Degree - Psychology
Skills
Schedule coordination
Office administration
Office management
Customer service
Records management
Data entry
Billing
Team supervision
Presentation design
Supply management
Timeline
Office Coordinator
Mr Auto Glass
10.2025 - CurrentRead More
Account Representative
American Glass Professionals
01.2023 - 10.2025Read More
Sales Associate
Target
04.2015 - 01.2023Read More
Team Lead
Chick-fil-A
01.2012 - 04.2015Read More
University of Phoenix
No Degree from Psychology
Read More