Emily Woessner
Baltimore,MD
Summary
Seasoned hospitality professional with a proven track record at MaGerks Pub & Grill, adept in mixology and bar restocking, showcasing an engaging personality and hospitality service expertise. Excelled in enhancing customer satisfaction and streamlining service operations, demonstrating a commitment to health codes compliance and safe service. Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail. Motivated, service-oriented Bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative with developing new mixology recipes.
Overview
6
6
years of professional experience
Work History
Bartender
MaGerks Pub & Grill
Baltimore, MD
09.2024 - Current
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Processed payments accurately and efficiently with POS system.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Server/ Bartender
Watershed
Baltimore, MD
04.2023 - Current
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
Server/Cocktail Bartender
Copperwood Tavern
Arlington, VA
07.2021 - 04.2023
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Balanced daily registers and generated sales reports for management.
Server
The Jetty
Grasonville, MD
03.2021 - 10.2021
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server
Dead Freddies Island Grill
Ocean City, MD
05.2019 - 09.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Easton High School
Easton05-2017
Bachelor of Arts - Human Resources Management
UMGC
Baltimore, MDSkills
- Safe service compliance
- Bar restocking
- Mixology
- Health codes compliance
- Basic accounting
- Engaging personality
- Hospitality service expertise
- Highly reliable
- Alcohol awareness
Timeline
Bartender
MaGerks Pub & Grill
09.2024 - Current
Server/ Bartender
Watershed
04.2023 - Current
Server/Cocktail Bartender
Copperwood Tavern
07.2021 - 04.2023
Server
The Jetty
03.2021 - 10.2021
Server
Dead Freddies Island Grill
05.2019 - 09.2019
High School Diploma -
Easton High School
Bachelor of Arts - Human Resources Management
UMGC
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